Content Policy Lead
Customer Experience /
Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.
We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. We came together because we wanted to make a difference in education, and saw the opportunity to empower learners, teachers, and parents. Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. Our business is growing explosively and as of July, 400,000 learners have taken more than over 1.3M class hours. We've already doubled our team so far this year to keep up with growth. As well as growing our business, we're committed to access and impact so we founded outschool.org to offer $1M in financial assistance to families in need. We're Series A stage, have raised $22M in funding and are profitable.
Outschool is a curated marketplace: we curate the classes and the teachers we feature to promote high quality, safe, and inclusive learning experiences. Every day, the team faces challenging decisions in determining what kinds of classes and content are allowed on the platform. For example, how should we curate classes on social-emotional learning, or controversial social topics? As Content Policy Lead, you will be responsible for these policies, and for building a transparent and inclusive process to update them.
What you'll do
- Own our class content policies and related supply-side policies
- Build and lead a transparent, inclusive process to develop and maintain our policies
- Write and edit our policies so that they are clear to customers
- Collaborate with the Outschool team, legal counsel, external experts, and our community
- Communicate our policies to internal and external stakeholders
Why you'll succeed
- You’re a talented leader who is skilled at building consensus
- You’re a systems thinker who is good at defining and building processes
- You have experience creating K-12 curriculum standards and/or policies for marketplaces or communities
- You’re skilled at facilitating difficult conversations to achieve compromise
- You’re able to grapple with challenging policy questions, and communicate well-reasoned decisions
- You have experience developing and running processes that gather stakeholder input
- You have excellent written and verbal communication skills
- You have the ambition to build an exemplary solution to a tough problem
Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.