Senior Customer Delivery Manager
Paris
Customer Delivery /
Permanent /
Hybrid
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.
You can find below an interesting link about who we are and what we do :
Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Position overview :
A Senior customer delivery manager is responsible for managing the overall delivery of services to clients.
They focus on maintaining service level agreements (SLAs), ensuring service quality, and managing client relationships.
What will be your contribution?
Managing the customer relationship: Building and maintaining relationships with key stakeholders at the client organization, understanding their needs, and managing their expectations.
Developing and managing service delivery plans: Working with clients to develop service delivery plans that meet their needs and SLAs. These plans should include timelines, budgets, and resource requirements.
Monitoring and tracking progress: Monitoring the progress of service delivery and tracking against the service delivery plan. Identifying and addressing any potential risks or issues.
Reporting to the client: Communicating regularly with the client on the progress of service delivery, any issues that arise, and any changes to the service delivery plan.
What are the requirements for the role?
Master's degree from a top engineering, business schools or academic equivalent.
5+ years of experience in a customer-facing role.
3+ years of experience in managing teams and projects.
Strong understanding of service delivery principles and practices.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Why is the customer delivery manager role important?
The customer delivery manager role is important because it is responsible for ensuring that services are delivered to clients in a way that meets their needs and expectations. This helps to build and maintain strong client relationships, which is essential for business success. Customer delivery managers also play a vital role in ensuring that SLAs are met and that service quality is maintained. This is important because it helps to avoid service disruptions and ensure that clients have a positive experience. Overall, the customer delivery manager role is a critical one that helps to ensure the success of both the client and the service provider.
Why join us?
Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.
As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.
Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.
Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
