Customer Acceptance Manager
Paris
Customer Engineering /
Permanent /
Hybrid
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.
You can find below an interesting link about who we are and what we do :
Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Context
Once deployed on customers site, the Outsight products need to be evaluated to assess proper deployment and configuration through a combination of automated and manual performances evaluation. You will work with product and delivery teams to make sure Outsight products are accepted by customers, regulators, and business owners.
You will provide documentation, processes and tools to support acceptance activities on deliveries and support the delivery team to analyse results.
Responsibilities
Define & Plan
Define the customer acceptance test strategy after delivery: scope, objectives, types of tests (user, contract, regulation), resources and tools for all major Outsight product features
Build a test plan: timeline, resources, deliverables.
Translate requirements into measurable acceptance criteria.
Design & Execute
Define and implement Outsight products automated and manual performances evaluations
Select, maintain and develop hardware and software tools needed for acceptance tests.
Coordinate execution with customers and delivery teams.
Analyze results and execution to improve test coverage and efficiency.
Monitor & Report
Track testing progress against schedule and budget.
Log, analyze and follow up on defects with delivery team.
Produce reports with metrics (coverage, pass/fail rates, defect analysis).
What makes the role important
You are the go-to person for all aspects of customer acceptance testing, from tests and criteria definition and implementation to support to You don’t run every test, but you ensure the right criteria, tools, and processes are in place so that software can be accepted without delays.
You are the link between customers, product owners, developers and delivery teams to demonstrate and validate the Outsight products in customer environments.
What are the requirements for the role?
Master’s degree in Computer Science, Electrical, Industrial, Automotive —or equivalent practical experience
Minimum 3 years in a similar role, demonstrating effective project ownership, customer-centric support, and technical engagement.
Data analysis skills, especially related to object tracking
Scripting skills in Python
Solid IT and networking fundamentals
Customer-centric mindset with a commitment to delivering a high-quality support experience.
Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders.
Fluent in English (French is a plus).
Willing and able to travel for on-site deployments and customer support.
Curious, self-motivated, and eager to learn new technologies and methodologies.
Why join us?
A fast-growing leader in the burgeoning field of Spatial Intelligence (73 patents filed, many customers all around the world), awarded the Edge AI and Vision Product of the Year and recognized as Market leader by Gartner, among many others.
The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced and multidisciplinary teams.A position in which you can grow quickly and express your creativity & potential.
Working with visionary and passionate management.
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
