Senior Technical Lead – Helpdesk & Projects

Manila
Remote Roles - Philippines /
Full Time (Work From Home) /
Remote

Submit your application

  • File exceeds the maximum upload size of 100MB. Please try a smaller size.

Links

Senior Technical Lead – Helpdesk & Projects

  • What is the best communication channel to contact you? Please indicate your: WhatsApp: Viber: Mobile Number:
  • Have you worked for a western MSP? For how long and what was your role within the team? Please be as detailed as possible in explaining your MSP experience.
  • How long have you been working as a IT support person?
  • Do you have any Networking experience? Do you have any WHM / WHMCS experience? Do you have any experience with Linux? Do you have any Apple experience? Please let us know if you have experience, how long you've been doing it, and how you would rate your skill level on a scale of 1 to 10. Feel free to share as much detail as you'd like - we'd love to learn more about you and your experience.
  • What scripting languages are you familiar with?
  • Have you used ConnectWise or any other ticketing systems?
  • What documentation tools are you familiar with?
  • What RMM solutions have you used? How long ago did you use them?
  • How have you leveraged ChatGPT or AI in your workflow?
  • Can you tell me about a time when you noticed an issue or risk before anyone else did? What did you do?
  • When you’re not sure how to do something, what’s your typical approach?
  • What’s something you’ve taught yourself recently, or a skill you are currently working on improving?
  • How do you usually keep your team updated on your work or any roadblocks?
  • Do you have any technical writing experience?
  • Are you happy to receive client calls or specifically prefer NOC-based work?
  • Are you a talker? A leader - can you be that goto guy or girl?
  • What is your current notice period and availability?
  • What type of employment are you seeking (full-time or part-time)?
  • What do you feel you can bring to our team?
  • Where do you feel your skills could be improved?
  • What’s your idea of a perfect weekend?
  • Send a link and use any free voice recorder or this link https://vocaroo.com/ create a Voice Recording introducing yourself, describing your best qualities, experience, What you currently do day to day, and why we should hire you for this position. Please ensure link is open to view and not locked.
  • What is your current salary?
  • What is your expected salary?