Broker Associate
Manila
Finance /
Full Time (Work From Home) /
Remote
We are a dynamic and growing mortgage brokerage firm based in Point Cook, seeking a Broker Assistant to support our team with administrative tasks and ensure we can continue to deliver positive customer outcomes and experiences.
We are considering Full-time support for this role!
Duties: Be involved in delivering exceptional service to the customer throughout the lodgment and settlement process. In this role, you will also be responsible for:
- Answering all incoming calls and redirecting them to the appropriate team member
- Making outbound calls to warm leads generated through our referral partners to collect information and book in appointments with our Broking Team
- Calling existing customers from our database to stay in touch and generate new business
- Customer Relationship Management
- Ad hoc administration - ordering valuations, pricing with Lenders
Skills and Experience
- Experience working in the finance industry or in customer service is highly regarded but not required
- A high level of professionalism at all times
- Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients
- Excellent work ethic and 'can do' attitude
- Ability to work efficiently in a high-pressure and volume, dynamic team environment
- High attention to detail and accuracy
- Strong data entry skills are essential, and the ability to learn quickly
- Highly organised & proficient at multitasking
Culture
- We run a collaborative and team-oriented environment where we are focused on achieving goals and maintaining a positive attitude. We take great pride in celebrating employee successes and place a huge emphasis on employee development and career growth. Our commitment to quality is as a result of the strong work ethic and meaningful relationships we have built with colleagues.
Benefits
- Work from home!
- Industry-leading tech to make you save time and assist with productivity
