Accounts Support Specialist 100% Work From Home
Philippines
Customer Service /
Full Time (Work From Home) /
Remote
Job Description:
The Accounts Support Specialist is responsible for proactively managing accounts receivable & providing customer support including invoicing, credits, collections and providing financial information to management for the smooth operation of the business.
The ideal candidate posesses excellent verbal and written communication skills, a high attention to detail with strong time management and organisational skills. You are a motivated, reliable, self-starter that can work independently with limited supervision and as part of a team. You have a can-do attitude, a willingness to learn plus the ability to ask questions to find solutions.
Responsibilities:
- Weekly invoice editing and reconciliation, checking supplier invoices against quotes and making adjustments to maximise profit margin each invoice;
- Monitor customer payments and over-payments to ensure they are allocated to correct invoices;
- Managing overdue invoice recovery follow-up from customers via phone email;
- Process and manage customer invoice disputes;
- Ensure timely payment of invoices from customers while maintaining positive relationships;
- General franchise book-keeping including managing customer payments, carrier costs into the franchise ledger in Xero accounting system;
- Proactive customer follow up on inbound enquiries
- Providing tailored solutions to customer needs based on budget and time requirements
- The ability to provide clear communication and excellent customer service at all times is critical for success in this role.
Requirements:
- At least 2 years Accounts / Customer service experience
- Prior experience working for a freight forwarding company an advantage
- Strong verbal and written English communication skills
- Ability to follow structured systems and procedures
- High attention to detail
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with Microsoft Office and Google products suite
- Data entry skills
- Soft Skills: driven, team player, customer-focused, problem-solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
- Desktop or Laptop
- Dual monitor / second screen required
- Core I5 or Ryzen 5 & above
- Min 8GB RAM
- Microsoft windows genuine version
- Backup Internet
- Backup power
Benefits:
- Full-time work from home role
- Day shift working Monday to Friday 8:30 am – 5:30 pm AEST Australian hours
- No weekend work
- Holiday & sick leave
- Australian National Public Holidays
- Benefits contributions towards Pagibig, SSS & Phil Health
- 13th Month pay
₱26,000 - ₱36,000 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
