Accounts Support Specialist 100% Work From Home
Philippines
Customer Service /
Full Time (Work From Home) /
Remote
Job Description:
The Accounts Support Specialist is responsible for proactively managing accounts receivable & providing customer support including invoicing, credits, collections and providing financial information to management for the smooth operation of the business.
The ideal candidate posesses excellent verbal and written communication skills, a high attention to detail with strong time management and organisational skills. You are a motivated, reliable, self-starter that can work independently with limited supervision and as part of a team. You have a can-do attitude, a willingness to learn plus the ability to ask questions to find solutions.
Responsibilities:
- Weekly invoice editing and reconciliation, checking supplier invoices against quotes and making adjustments to maximise profit margin each invoice;
- Monitor customer payments and over-payments to ensure they are allocated to correct invoices;
- Managing overdue invoice recovery follow-up from customers via phone email;
- Process and manage customer invoice disputes;
- Ensure timely payment of invoices from customers while maintaining positive relationships;
- General franchise book-keeping including managing customer payments, carrier costs into the franchise ledger in Xero accounting system;
- Proactive customer follow up on inbound enquiries
- Providing tailored solutions to customer needs based on budget and time requirements
- The ability to provide clear communication and excellent customer service at all times is critical for success in this role.
Requirements:
- At least 2 years Accounts / Customer service experience
- Prior experience working for a freight forwarding company an advantage
- Strong verbal and written English communication skills
- Ability to follow structured systems and procedures
- High attention to detail
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with Microsoft Office and Google products suite
- Data entry skills
- Soft Skills: driven, team player, customer-focused, problem-solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
- Desktop or Laptop
- Dual monitor / second screen required
- Core I5 or Ryzen 5 & above
- Min 8GB RAM
- Microsoft windows genuine version
- Backup Internet
- Backup power
Benefits:
- Full-time work from home role
- Day shift working Monday to Friday 8:30 am – 5:30 pm AEST Australian hours
- No weekend work
- Holiday & sick leave
- Australian National Public Holidays
- Benefits contributions towards Pagibig, SSS & Phil Health
- 13th Month pay
₱26,000 - ₱36,000 a month
