Revenue Enablement Specialist - Customer Support Trainer
Remote - Mexico
Revenue - Sales & Launch /
Full-time /
Remote
👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
⭐ Our team
We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.
We’re scaling even faster in 2025 to keep pace with our customer growth.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
🌆 Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.
🔍 Why we’re looking for you
We’re seeking a passionate, creative, and detail-oriented Revenue Enablement Professional to elevate our customer support service and deliver a world-class experience. In this role, you will ensure every Customer Support team member is equipped with the knowledge, skills, and resources needed to communicate and embody the transformative value of Owner. You’ll be deeply involved in designing and delivering science-based, world-class training curricula and learning experiences. Working directly with our Enablement, Support Leadership, and Product Leadership teams, you’ll create and implement innovative customer support learning initiatives.
This role is 100% remote and can be based anywhere in Mexico.
💥 The impact you will have
- Drive and elevate the end-to-end learning and upskilling experience for our customer support team aligning it to a unified proficiency matrix that proves job and situation readiness
- Apply technical writing, and adult learning best practices to every interaction and asset—from simple help center articles, live classroom instruction, and on demand e-learning delivered through our LMS
- Execute on training initiatives set fourth by our Enablement Learning Experience manager and Support leadership drawing from our Customer facing help center in SFDC, and our internal knowledge base, Guru
- Help Support leadership manage and deliver individual development plans and a world class skill and knowledge acquisition program
✅ What we’re looking for
- 4+ Years in a high paced Customer Support Call Center Environment
- 2+ Years in a training, coaching, or leadership role
- Full english fluency, written and verbal (C1-C2), plus Spanish fluency
- Expertise in technical writing in English
- Proven track record in facilitating engaging in person learning and coaching sessions
- Experience building on demand learning content
🏆 Pay and benefits
- The estimated base salary range for this role is the local equivalent to $30-32k USD annually.
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
