🫶 Customer Support Advocate - Spanish Speaker

Remote /
Customer Success /
/ Remote
🚨 Problem

Restaurant owners are the largest group of business owners in the United States. These are incredibly hardworking individuals - many of them started as dishwashers, servers, and cooks and saved up for years to pursue their dream of being an owner one day.  

But it is a challenging business, made even more complicated recently by the shift to a digital landscape. There is immense competition from 3rd party delivery tech companies who are stealing restaurants’ customers and charging exorbitant fees. Additionally, massive restaurant corporations are crushing independents using scale, advanced technology, and expansive marketing budgets. 

✅  Solution

Owner.com’s mission is to help local business owners survive by leveling the playing field – by giving them an all-in-one solution to take back control of their business and truly own their online presence. The Owner platform powers everything from their SEO-optimized website to their online ordering system, while providing powerful email marketing and loyalty programs, reputation management, recruiting solutions, and more.

With Owner.com restaurant owners have full control over their customer relationships and data, saving them thousands each month in fees and helping them drive a massive increase in sales.

Owner whips up new tools for independent restaurants - TechCrunch
Restaurant Industry Insights with CEO Adam Guild - Bloomberg

We help local business owners survive and thrive by giving them the tools that they need to take back control of their customer relationships and maximize their profits.

📈  Traction

Our business is growing extremely fast, generating millions of dollars in annualized revenue, and we are backed by $25 million+ in venture capital from highly renowned investors such as: Altman Capital, Redpoint Ventures, Jason Lemkin (SaaStr), Dylan Field (Figma), Marcus Lemonis (CNBC’s The Profit), Kimbal Musk (Restaurateur + Tech Entrepreneur)​​, and many more.

If you’re hungry to join a rapidly-scaling startup, Owner is the place for you.

🏅 Team

With less than 70 employees, we have one of the highest ARR/headcount ratios of all-time in our category. Our team includes alumni from tech companies such as Instagram, Robinhood, Shopify, SpaceX, ServiceTitan and institutions such as Stanford, Brown, Wharton, Y Combinator and winners of The Pioneer tournament.

Adam Guild (Co-Founder, CEO): Previously built projects reaching 10 million+ users. He is a Thiel Fellow and Forbes 30 Under 30 honoree, and an industry expert: writer on restaurant marketing for 14 publications. 

Dean Bloembergen (Co-Founder, CTO): Previously CTO of venture-backed restaurant technology company Marble, building kiosks for large restaurant chains. He is a Forbes 30 Under 30 honoree, attended Brown for Computer Science and is a Y Combinator alumnus.

🚀 Role

As a Customer Support Advocate you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers. 

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support to our spanish-speaking customers. 

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and chats from our customers. This gives you a unique opportunity to perfect your time management and client-facing skills. 

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.

This is a full-time role that requires evening and weekend availability. The position is 100% remote and open to any location in the United States, though it will be best suited for EST hours.

⚙️ Responsibilities

    • Respond quickly and accurately to a high volume of emails, calls, and chats from our customers
    • Maintain a customer satisfaction level over 90%
    • Use Salesforce to log all activities and interactions with our partners
    • Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

🔑 Skills & Experience

    • Customer facing experience, preferably at a Software company.
    • Fluent Spanish/English speaker, with excellent communication skills in both languages
    • Experiencing working in a fast-paced environment
    • Experiencing with a telephony system such as Talkdesk or RingDNA
    • Past experience with restaurants is a huge plus!

🌿 Benefits of Life @ Owner

    • 100% remote: you choose where you want to work - no commute required
    • Yearly in-person retreats in fun locations (e.g. Miami, Las Vegas, etc.)
    • Competitive compensation packages, including stock options 
    • Comprehensive benefits (healthcare, vision, dental)
    • Home office and wellness stipends + awesome swag!
The estimated compensation for this role is $55K base salary plus stock and benefits, depending on experience.