Mid-Senior Technical Customer Success Specialist (day shift)
Vilnius/Kaunas
Customer Success – Oxy /
Full Time /
Hybrid
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Looking to make a real impact? Join our team where you'll tackle interesting, investigative challenges. We value expertise and offer an environment where you can share your knowledge and guide others, growing your own skills in the process. Bring your innovative ideas, we're ready to provide the resources and support to help you turn them into reality. Sounds like it is just for you? Let's talk.
Your day-to-day:
- Be the main point of contact between the company and B2B customers.
- Share your expertise with colleagues.
- Collect relevant information from our users and internal databases, verify and analize it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Your skills & experience:
- At least 2 years of proven experience in technical customer support roles;
- Fluency in English;
- Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a rotating schedule;
- Quick reaction and concentration, empathy and love for helping people;
- Motivated, ambitious, self-learner, independent;
- Initiative person with a problem-solver attitude.
- Experience with Proxies/VPNs or similar products.
Nice to have:
Salary and benefits:
- Gross salary 1700 - 2300 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.
- To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.
