At Cranbrook Veterinary Hospital, we are a compassionate and dedicated team of veterinary professionals committed to providing exceptional care to pets and their families. Our clinic thrives on teamwork, empathy, and excellence in service. We’re looking for a Veterinary Client Care Representative who shares our passion for animals and people—and who’s ready to lead by example.

Position Summary:

As the Client Care Representative, you will be the face of our practice and a key point of contact for clients. This role requires strong communication skills, a high level of professionalism, and a proactive approach to problem-solving and team coordination. You will oversee front desk operations, support and train client care team members, and ensure that every client interaction reflects our commitment to outstanding service.

Key Responsibilities:

Greet clients warmly and ensure a positive check-in/check-out experience

Supervise and support front desk staff in daily operations

Handle scheduling, appointment confirmations, and client communications

Train new client care representatives and provide ongoing coaching

Monitor and ensure compliance with clinic protocols and customer service standards

Resolve client concerns with empathy and professionalism

Coordinate with medical and support staff to ensure smooth workflow

Manage inventory of office supplies and front desk materials

Assist with billing, payments, and maintaining accurate client records

Qualifications:

High school diploma or equivalent

2+ years of veterinary or medical receptionist experience required

Prior experience in a leadership or supervisory role strongly preferred

Excellent communication, interpersonal, and organizational skills

Ability to multitask in a fast-paced environment

Strong computer skills (experience with veterinary software a plus)

Genuine love of animals and commitment to client care

What We Offer:

Competitive pay based on experience

Health, dental, and vision insurance

Paid time off and holidays

Employee pet care discounts

Ongoing training and development opportunities

A supportive and collaborative work environment

If you are a motivated professional who thrives in a leadership role and is passionate about creating a welcoming environment for pet owners, we’d love to hear from you.

Apply Today by submitting your resume and a brief cover letter.