Program Manager - Reeds Bay
Hilo, Hawaii
Program – Manager /
Full-Time /
On-site
Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.
Why You’ll Love Working Here:
- Be part of a mission-driven team committed to fostering health, connection, and resilience
- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
- Enjoy competitive pay, great benefits
The Program Manager is responsible for the overall leadership, safety, and operational excellence of the residential treatment program during assigned shifts and on-call periods. This role ensures that the therapeutic environment is safe, structured, and aligned with Pacific Quest’s mission and core values. The Program Manager provides direct supervision, coaching, and evaluation of supervisory staff and direct care teams, fostering professional growth and adherence to best practices in residential treatment.
KEY RESPONSIBILITIES
- Program Operations & Safety
- Maintain a constant focus on resident and staff safety, including risk assessment, crisis management, and de-escalation.
- Oversee the daily program schedule, ensuring all activities are delivered as planned and align with treatment goals.
- Enforce adherence to all policies, procedures, and regulatory requirements (CARF, State of Hawaii, and internal standards).
- Conduct regular program walk-throughs to observe staff-resident interactions and provide real-time feedback.
- Staff Management & Development
- Directly supervise Team Managers and Overnight Guides ensuring consistent and professional leadership.
- Support with hiring, onboarding, and ongoing training of staff.
- Conduct regular performance evaluations, development plans, and corrective action as necessary.
- Provide in-the-moment coaching, modeling effective interventions and professional boundaries.
- Foster a positive and accountable team culture that supports retention and high performance.
- Training & Compliance
- Maintain and update staff training schedules, ensuring compliance with certification requirements (CPR/First Aid, CPI, and other relevant training).
- Support coordination of in-service training, including role-specific skill building and policy refreshers.
- Ensure and monitor regularly accurate and timely documentation in the Electronic Medical Record (EMR), including incident reports, daily progress notes, night logs, and resident observations.
- Collaboration & Communication
- Serve as a key liaison between Program, Clinical, and Operations teams to ensure a coordinated approach to care.
- Participate in weekly Leadership and Treatment Team meetings.
- Communicate changes, expectations, and feedback clearly to all team members.
- Coordinate with Clinical, Operations, Facility, and Medical Team Members on a daily/weekly basis on their essential daily tasks and responsibilities
- Ensure consistent communication of organizational and program updates both internally and externally
- Program Development & Quality Improvement
- Participate in the development, creation, and implementation of key program documents such as training documents, curriculum, program manual, and caregivers manual.
- Identify opportunities for program enhancement and assist in implementing new initiatives.
- Support special projects, events, and therapeutic initiatives that enrich the resident experience.
- Monitor the facility environment by video surveillance and walking throughout the site to proactively identify and address resident and workplace safety concerns.
- Additional Duties
- Additional duties as assigned.
PREFERRED QUALIFICATIONS & COMPETENCIES
- Bachelor’s degree in psychology, social work, education, or related field or a minimum of 5 years of relevant experience, including at least 2 years in a supervisory capacity in a residential, wilderness, or therapeutic program for youth.
- Demonstrated success in managing teams and resolving conflicts in a professional and supportive manner.
- Strong understanding and experience with trauma-informed care, crisis intervention, and youth development principles.
- Model and uphold Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience.
- Valid driver’s license and clean driving record; must meet company insurance requirements.
- Must past prehire and ongoing background, fingerprint, and drug screen checks; annual TB and physical clearance required.
- Current CPR/First Aid and CPI certification.
- Technology proficiency including Google Workspace (Gmail, Docs, Sheets, Drive) and EMR systems.
WORK SCHEDULE
- 5-day work week, Monday-Friday, typically 10 hour shifts; flexibility may be required to support operational needs.
- On-call availability required weekly to biweekly on a rotating basis.
- Must be available for emergencies, shift coverage, and crisis intervention management.
PHYSICAL REQUIREMENTS
- Ability to walk and be on foot for extended periods in outdoor environments.
- Must be able to lift up to 50 lbs and respond quickly to physically demanding situations.
- May require walking on uneven terrain, climbing stairs, and participating in emergency situations for safety.
$65,000 - $80,000 a year
Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.
