Program Supervisor
Hilo, Hawaii
Program – Program Supervisor /
Full-Time /
On-site
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island integrating evidence based clinical modalities, psychiatry, nature based interventions, and whole person wellness. We serve Adolescents (13-17) and Young Adults (18-24).
Program Supervisors at Pacific Quest are purpose-driven professionals who foster safe, therapeutic environments where young people can heal and grow. In this role, you'll support and develop residential staff while ensuring each resident receives compassionate, structured care aligned with their individualized treatment plans.
Program Supervisors lead staff through consistent coaching, evaluations, and corrective action, ensuring compliance with policies and procedures while promoting high standards of care. Program Supervisors also help residents progress in treatment by maintaining a therapeutic environment through daily routines, crisis intervention, and wellness-focused support.
Essential Duties and Responsibilities
- Manage assigned location, staff, and residents.
- Oversee daily programming and ensure individualized care for each resident.
- Assess risk and communicate needs clearly and promptly.
- Supervise and support Program staff, including scheduling, debriefs, feedback, and documentation of performance and disciplinary actions.
- Manage resident sleeping arrangements.
- Account for company devices, tools, and property (e.g., phones, keys, equipment, etc.).
- Collaborate with the medical team to implement directives and wellness programming such as facilitating medication self-administration.
- Know and support use of Guide Development Plans, manuals, and training guides.
- Maintain compliance with training and certification requirements.
- Model, teach, and uphold Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience.
- Able to cover direct care responsibilities as needed.
Additional Duties
- Fill in as needed for operational and programmatic needs, which could include working in other capacities as needed.
- Participate in the review process at the 90-day, and 1-year marks.
- Mandated overtime may be required if relief staff does not show up for shift.
- Other duties as assigned or required due to operational needs.
Required Skills/Qualifications
- Experience working with adolescents and young adults in therapeutic settings.
- Skilled in crisis prevention and intervention.
- Ability to adhere to confidentiality policies.
- Current in-person CPR/First Aid certification (Wilderness First Aid & Wilderness First Responder can only be substituted for a CPR cert if the card specifies that CPR was included and the expiration date).
- CPI certification (provided by PQ); assist with staff CPI training and reviews.
- Proficiency in Google Suite (Gmail, Drive, Docs, Sheets).
- Builds respectful and collaborative relationships with staff and residents while growing in a dynamic environment.
- Must have valid driver's license and clean driving record.
- Alignment with Pacific Quest’s Core Values: (1) Professionalism; (2) Health; (3) Connection; (4) Resilience.
- Pass all pre-employment and ongoing background checks, fingerprinting, and drug screening.
- Pre-employment and annual physical and TB clearance required.
Work Hours and Locations
- Four-day shifts, average 45 hours per week; typically Sunday–Wednesday or Wednesday–Sunday.
- Must clock in/out daily.
- Shifts may vary to accommodate resident needs, and supervisors should be ready to respond flexibly to critical situations or transitions. Escalations, outfittings, and emergencies may affect shift times.
- On-call rotation may require overnight stays on site.
- Work location may vary based on program needs.
Physical Demands
- The role of a Program Supervisor is physically demanding; please communicate in writing any accommodation you may need. With or without reasonable accommodation, the physical and mental requirements of this job may include the following:
- The ability to see, hear, speak, and write clearly.
- Regular walking, standing, and sitting; occasional climbing including stairs, stooping, kneeling, crouching, and crawling. Reaching with hands and arms. Walking up inclines and on uneven terrain may be required.
- Ability to lift or move up to 50 pounds.
- Frequent physical activity required during 10–12 hour shifts.
- Must be able to respond rapidly in emergencies, including sprinting and performing energy-intensive movements for safety.
$55,000 - $60,000 a year
-- $55,000-$60,000 annually. Starting wage is dependent on experience and qualifications; overtime pay for hours worked over 40 per work week.
-- Comprehensive healthcare options
-- Paid time off accrual and holiday pay
-- 401(k) plan
-- Prodeals & discounts
Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.
