Team Manager - 26th
Hilo & Hawaiian Paradise Park
Program – Manager /
Full-Time /
On-site
Join Pacific Quest and make a difference!
Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.
Why You’ll Love Working Here:
- Be part of a mission-driven team committed to fostering health, connection, and resilience
- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
- Enjoy competitive pay, great benefits
The Team Manager plays a key role in maintaining the daily rhythm, safety, and therapeutic structure of Pacific Quest’s residential programs for adolescents and young adults. Working directly in the field, the Team Manager supports guides and residents by modeling professionalism, trauma-informed care, and responsive leadership. This position ensures that daily operations run smoothly and that resident routines align with program expectations and clinical treatment plans.
RESPONSIBILITIES
- Delegate tasks and assign shift roles based on team strengths, risk levels, and resident needs.
- Identify performance issues and make recommendations for discipline, promotion, or reassignment.
- Exercise discretion in managing behavioral incidents and adjusting routines or staffing in real time.
- Act as a liaison with Clinical, Medical, Operations and Administrative teams to maintain consistency of care.
- Uphold and model Pacific Quest’s therapeutic framework and core values: Professionalism, Health, Connection, and Resilience.
- Ensure and role model to direct care staff how to maintain appropriate boundaries, documentation standards, and safety practices.
- Document shift notes, incident reports, and resident updates accurately and in a timely manner; review and approve incident reports and program guide shift notes for accuracy and professionalism.
- Lead day-to-day shifts by modeling and reinforcing structure, safety, and engagement.
- Support new and seasoned guides in implementing therapeutic routines and resident care plans.
- Monitor group dynamics, anticipate risks, and maintain a safe, emotionally supportive environment.
- Responsible for prioritizing resident safety and supervision
- Participate in team meetings and ongoing training requirements, contribute to interdisciplinary treatment planning.
- Respond to crises in alignment with Pacific Quest’s policies and procedures.
- Additional duties as assigned.
PREFERRED QUALIFICATIONS & COMPETENCIES
- Bachelors degree in psychology, social work, behavioral science, or related field.
- At least 1 year of experience in a residential or behavioral health program.
- Demonstrated ability to lead peers, maintain boundaries, and apply trauma-informed care.
- Strong interpersonal and communication skills.
- Must be comfortable working in an outdoor, immersive environment with emotionally and behaviorally challenged youth or young adults.
- Proficient in Google Workspace (Docs, Sheets, Gmail) and EMR systems.
- Valid driver’s license with clean record.
- Must pass pre-employment and ongoing background and fingerprint checks, physical, TB clearance, and drug screening.
WORK SCHEDULE
- 4-day work week (typically 10-hour shifts); flexibility may be required to support operational needs.
- Evening, weekend, and holiday availability required depending on shift rotation.
- On-call may be required on a rotating basis.
- Must be available for emergencies, shift coverage, and crisis intervention.
PHYSICAL REQUIREMENTS
- Ability to walk and be on foot for long periods in outdoor conditions.
- Able to lift up to 50 lbs and perform physical tasks.
- May require walking on uneven terrain, climbing stairs, and participating in emergency situations for safety.
- Comfortable working in varied weather conditions and terrain.
$50,000 - $59,000 a year
Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.
