Revenue Operations Manager

New York City, NY
Sales – Business Growth /
Full Time
/ Hybrid
About PackageX
PackageX is revolutionizing the logistics industry with the world's first API First Logistics Cloud. PackageX empowers retail and commercial enterprises to achieve unprecedented success by delivering unparalleled developer experiences, workflow improvements, customer loyalty, and profitability through its logistics APIs, apps, and other cloud components.

Our vision is to build the most advanced logistics infrastructure company that orchestrates the movement of physical things and becomes the defining backbone of the digital supply chain.

We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.

What we are looking for
The Revenue Operations Manager will play a critical role in optimizing our revenue generation processes, ensuring efficiency, accuracy, and alignment between sales, marketing, and customer success teams. Reporting to the SVP, Sales and Success, this individual will have the unique opportunity to build out and lead the revenue operations function from the ground up, driving growth and success for PackageX.

Ideally, this individual will be based in NYC coming to our NY HQ on a hybrid schedule. However, we are open to fully remote individuals as well.

About the role

    • Manage and optimize our Hubspot CRM to streamline sales and marketing processes by configuring workflows, automation, and lead scoring to improve lead-to-opp conversion rates
    • Ensure data integrity and clean, up-to-date records.
    • Implement and maintain integrations with Gong and Outreach to enhance sales productivity.
    • Leverage platforms for call coaching and analysis, and ensure seamless communication through Outreach
    • Develop and maintain a robust sales forecasting process.
    • Analyze sales pipelines to identify trends, bottlenecks, and opportunities for improvement.
    • Provide regular reports and insights to support data-driven decision-making.
    • Create and maintain dashboards to provide actionable insights to leadership by visualizing KPIs using tools like Tableau or similar BI platforms
    • Collaborate with cross-functional teams to identify and implement process improvements.
    • Standardize sales and customer success processes to increase efficiency and scalability.
    • Assist in the development and execution of revenue growth initiatives.

We are looking for someone who has:

    • Bachelor's degree in business, finance, or a related field (MBA preferred).
    • 3-5 years of experience in revenue operations, sales operations, or a similar role within a B2B SaaS company.
    • Proficiency with Hubspot CRM, Gong, Outreach, and other relevant tools.
    • Strong analytical skills and the ability to translate data into actionable insights.
    • Experience with creating and managing dashboards using BI tools.
    • Exceptional communication and interpersonal skills.
    • Strong project management and organizational skills.
    • Leadership experience or the potential to lead and build a revenue operations team.
$105,000 - $125,000 a year
In addition to other forms of compensation like perks, benefits, and stock options, the salary range for this position is $105,000 - $125,000 USD per year. The final offer will be determined based on permissible, non-discriminatory factors such as skillset, experience, and geographic location. 
Other perks and benefits include:
- Comprehensive medical, dental and vision coverage
- 401(k) plan participation
- Monthly lifestyle allowance to help focus on your wellbeing
- Reimbursements for home office setup, cell/data plan, meal delivery pass
- Generous PTO including annual leaves, personal and sick days and birthday off

What can you expect from the application process?
All applications will be reviewed by the People team who will reach out to shortlisted candidates. Across various interview rounds you'll speak with hiring manager, other functional heads and with our CEO. We want to have an open discussion about your work and how we can be a great fit for each other. The process may also involve an assessment or presentation relevant to the role. All offers are subject to satisfactory reference and background checks.

We are an Equal Opportunity Employer and consider applicants without regard to race, color, national origin, gender, sexual orientation, genetics, age, marital status, veteran status, disability status, or any other basis forbidden under federal, state, or local law.