Two Keys Customer Support
Metro Manila /
Two Keys – Property Management /
Contract
/ Remote
Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!
At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.
Learn more about PadSplit here
Summary
As a Tier 1 CS Member Rep for Two Keys Property Management, a subsidiary of PadSplit, you are a detail-oriented, hard-working, problem solver with an optimistic attitude, that can easily (and happily) wear many hats. You are able to uphold our company’s principles and values while adding to our unique culture. As a member of our Customer Service Team, you will work with a dynamic team of agents and be responsible for providing five-star Customer Support to PadSplit members under Two Keys management.
You Will:
- Customer Support concerning move-in, maintenance issues, transfers, and terminations/move-outs.
- Respond to customer inquiries via phone, maintenance ticket board, and email promptly and empathetically.
- Coordinate member issues with PadSplit CX, Two Keys Owner CS and Two Keys Director of Operations.
- Become fluent in PadSplit web products, policies, and procedures to best solve customer issues.
- Conduct member outreach to help improve the member experience.
- Work with our Members to develop a culture of accountability, mutual respect, and doing the right thing.
- Solve problems--every house is a unique challenge!
You Have:
- 3-5 years of client management experience.
- 3-5 years of high-volume customer service experience.
- Strong analytical skills.
- Knowledge in preparation of budgets/financial statements/financial reports.
- Ability to multitask.
Preferred Qualifications:
- Has experience in Real Estate
- Has experience in E-Commerce
- Has experience in Asset Management
Job Type: Full-time Contractor
Benefits & Perks - US-Based Employees
Competitive compensation package + equity
Unlimited Paid Time Off
Work with a smart, diverse, mission-driven team
Comprehensive medical, dental & vision insurance
401(k) plan
Make the world a better place
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
PadSplit is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you have a disability or special need that requires accommodation, please let us know by emailing peopleops@padsplit.com
