Customer Success Manager

London, United Kingdom /
Business Development /
/ Hybrid
A World-Changing Company

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

Customer Success Managers are part of Palantir’s Enablement team and our mission is to help organisations harness the full potential of Foundry. We directly facilitate critical outcomes at the most important institutions in the world by helping our customers operationalise their data using Foundry. Tens of thousands of users rely on us to provide guidance on how to get the most out of Foundry. If you’re passionate about accelerating customer growth and building impactful models to support customers, we want to meet you.

As a Customer Success Manager you’ll collaborate closely with Product Engineers, and work with Deployment Strategists to maximise opportunities for both our clients and Palantir. We aim to drive self-sufficiency amongst our clients, ensure they’re able to build momentum developing use cases in Foundry, and derive maximum business value from the Palantir partnership.

Customer Success Managers are strategic and empathetic communicators who are able to nurture relationships across multiple client accounts. Our strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. We strive to create paths forward for our clients to ensure they’re supported in their digital transformation. 

Core Responsibilities

    • Own client relationships and be the end-to-end operational interface between these clients and Palantir.
    • Be responsible for enabling the client's autonomy and promoting growth alongside Palantir Engineers.
    • Work with multiple internal teams to build new service offerings and fine-tune existing services.
    • Uncover opportunities for, and lead the execution of, the sale of additional services to clients.
    • Gather insights to feed back to Product Development teams, and collaborate on new developments to ensure it the product suits our clients’ needs.
    • Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our partners' operations.

What We Value

    • Prior experience in high growth operations, account management, project management, and/or program management.
    • Appetite for building processes, documenting them, and sharing successes to drive the team forward.
    • An empathetic and adaptive communication style to suit a variety of audiences and situations, including discussing technical requirements and co-ordinating with engineering teams and key business partners.
    • Ability to effectively manage projects (using task-tracking applications like JIRA or Asana) and prioritise competing business needs.
    • Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL) is a plus.
Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the positing is specified as Onsite, you are required to work from an office.

Palantir is committed to promoting a culture of diversity, equity, and inclusion. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.

Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.