Developer Relations Specialist

Melbourne, VIC
Product – Technical Integrations
Full Time
Keen to work for a seriously fun, award-winning global software company? Are you looking for an evangelist role where you can play with tech and connect with customers? Then keep reading.

PaperCut develops print management software that helps over 50,000 businesses in 180 countries reduce waste, boost security, and cut costs.

In addition to our main base in Australia, we have two offices in the US and UK, and a bunch of partners around the globe. We’ve also grown a lot in the last two years – going from a team of 90 to over 180 today – and now we need you.

PaperCut is proud to be a vendor neutral software provider and the purpose of our Technical Integrations team is to support the education of the integrations and API technology that enables our customers to integrate into their other IT systems. Reporting to the Product Management Lead, as the Developer Relations Specialist, you will deliver support, documentation, and consulting services to our developer ecosystem.

This is a newly created role with a lot of variety, which offers an exciting opportunity to make this role your own.

What will you be doing?

    • Respond to calls, emails and tickets from the straight forward to the complex with the aim to always help our customers.
    • Create and update documentation. For example how to documentation, knowledge base articles, training modules, presentations etc.
    • Create software examples, in a variety of programming languages, that illustrate the complete solution lifecycle when using PaperCut APIs.
    • Upgrading our current Java based APIs.
    • You will help manage small projects, for example the testing and certification of a partners solution (which may require some travel).
    • Guide our channel partners on how best to use our APIs to help them educate PaperCut customers. This may include you running online training sessions and discovery meetings to stay up to date with the integration requirements of the ecosystem.
    • You will also support our API marketing message via updates to our website, writing content for our newsletters, blogs etc.

What you've got...

    • You're comfortable programming in a simple and clear manner in at least two high-level languages.(e.g. Python, C#, Java etc.).
    • Good scripting experience in a shell language (Bash, cmd.exe, Powershell, etc.).
    • Working in a global team environment does not phase you, in fact you're pretty good at it.
    • You have a passion for educating your team members how to do things and passing on your knowledge.
    • Writing clear simple documentation for complex technical topics is a breeze for you.
    • You're happy to live in BAU land more often than not because you understand the value it brings our partners.
    • You seek to understand the underlying goals, requirements and motivations of our channel and customers before jumping in to solution mode.
    • Working in an open and transparent environment, that encourages continuous improvement and leads with a Customer First value enables you to be at your best.
    • If you have an active involvement in meetups, blogging or open source projects, that'd be a bonus.
    • Also, if you don't have all of the above but would like to please still apply and we'd be happy to support your growth.

The perks...

    • Hopefully you love coffee, because we have unlimited espresso coffee at our in-house cafe. We’ll even train you to be a barista, as we value quality in everything we do.
    • Our Camberwell location is central without being in the city, only a minute's walk from the train station and easily accessible by car. You also get an outstanding view of the city from our shiny new deck.
    • You'll have access to generous parental leave and flexible working practices.
    • There'll be plenty of opportunities to focus on your well-being with weekly soccer, yoga, meditation, running, and walking groups.
    • We love loyalty, and hope that you do, too. PaperCutters get an additional five days annual leave for every five years they spend with us.
    • Co-founders Chris and Matt genuinely love sharing success with our people. So each year you'll get a 'share the success' bonus, based on how well we met our company goals.

Our culture…

Our startup way of thinking means we’re wired a little differently to your everyday corporate.

You’ll find us in our comfy clothes around the coffee machine, not in suits around the boardroom table. Our leaders don’t hide away in offices; they collaborate with you to evolve what makes us great.

And as an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers).

So if the above made you stand up dramatically, look to the horizon, and think: “Whoa, that’s me,” send us an application – and let us know how you like your coffee, too.

Check out more on Glassdoor