We are looking for experienced Senior Technical Writers with 5—10 years of experience and a strong background in the telecommunications industry to join our growing documentation team. This role is ideal for professionals who are enthusiastic about simplifying complex technical information and delivering high-quality, user-centric content.

As a Senior Technical Writer, you will play a key role in shaping the documentation experience for our users. You will collaborate with cross-functional teams to produce clear, accurate, and engaging content that supports our products and services.

This role involves working closely with cross-functional teams, including Product Line Management (PLM), Engineering, QA, and Professional Services, to create high-quality, user-centric documentation that supports our telecom products and services.

• Own and manage end-to-end documentation for key product areas.

• Develop and maintain a wide range of technical content, including the following:

 Feature Description Documents

 Customer Requirement Documents (CRDs)

 Counters/Alarms/KPI Documents

 User Manuals/Product Manuals

 Installation Guides

 MOPs (Method of Procedures)

 Test Plans and Test Exit Reports

 API Documentation

 Knowledge Base Articles

 Troubleshooting procedures

• Translate complex technical concepts into clear, concise, and engaging content.

• Collaborate with engineers, product managers, and PoCs to gather accurate information.

• Attend customer meetings to capture and translate requirements into documentation.

• Ensure all documentation aligns with company branding, style guidelines, and industry standards.

• Edit and revise existing documentation as needed.

• Create visual content such as diagrams, flowcharts, and infographics using tools like Visio, Lucidchart, Adobe Photoshop, or Illustrator.

• Contribute to content strategy and continuous process improvements.

• Manage multiple documentation projects under tight deadlines.

• Take ownership of the documentation component of the user experience.

• Proactively identify and address documentation challenges and opportunities.

• Bachelor's degree/master’s degree in engineering, technical writing, communications, or a related field, preferably with telecommunication knowledge.

• 5—10 years of experience in technical writing, preferably in the telecommunications domain.

• Excellent written and verbal communication skills.

• Proficiency with XML-based authoring tools (Examples such as oXygen, ArborText, MadCap Flare).

• Experience with content management systems (CMS) and version control tools such as Perforce, Vasont, Astoria, XDOC, GIT, AEM, CVS/SVN, or others.

• Strong understanding of telecom technologies, protocols, and standards.

• Familiarity with API documentation and developer-focused content.

• Technical Proficiency in API documentation using tools such as Swagger/OpenAPI.

• Experience with Agile development environments.

• Strong diligence, time management, and organizational skills.

• Ability to work independently and across global teams and time zones.