Operations Associate, Digital Reporting
Atlanta, GA
Strategy & Operations /
Full-time /
Hybrid
About Us
Parrot is an AI-first technology company empowering attorneys to get more from depositions. Trusted by leading insurance companies, law firms, and Fortune 500 companies alike, Parrot blends the proficiency of 100% reliable, highly-trained reporters with cutting-edge technology and artificial intelligence, ensuring smooth scheduling, immediate rough drafts, and real-time deposition summaries.
As a trusted partner for efficient court reporting services and its leading technology platform, Parrot enables its customers to unlock faster and better outcomes for their clients.
We are seeking a dynamic and versatile associate to join our Digital Reporter (DR) Operations team. As the lead of recruitment and engagement with our gig contractors, you will be responsible for developing and fostering a vibrant and engaged community within our platform. Your primary focus will be on finding talent, building relationships, and driving user engagement. You will play a pivotal role in shaping the culture and atmosphere of the community, ensuring it remains inclusive, supportive, and conducive to growth.
Key Responsibilities
- Lead gig contractor recruitment process, including sourcing, screening, interviewing, and integrating new candidates to the team.
- Coordinate onboarding process for gig contractors, including facilitating training, granting access to systems, and providing necessary resources and guidance.
- Develop and nurture the DR community by monitoring and promptly responding to concerns and questions, resolving ad-hoc issues, facilitating feedback sessions, and creating additional community-building opportunities.
- Oversee the quality assurance of contractors, including setting goals, conducting performance evaluations, suggesting promotion paths, and providing constructive feedback.
- Manage communications related to event bookings for contractors, ensuring clear and timely communication regarding scheduling, logistics, and expectations.
- Research and foster partnerships among digital and court reporting communities, helping develop a strong presence for the company among digital and court reporters.
- Develop onboarding and community engagement strategy to maintain quality and scalability.
Requirements
- 0-2 years of experience within a fast-growth, operationally-intensive company.
- Outstanding communication skills – you’re a polished communicator who enjoys meeting and building relationships with a diverse group of people.
- Exceptional organizational skills – you excel at managing multiple tasks concurrently and coordinating complex scheduling.
- Adaptability – you thrive in environments of change, adeptly navigating ambiguity and embracing new challenges.
- Creative problem solver - you are not afraid to change the status quo.
- Accountable owner - you have the ability to drive projects from conception to completion.
- Strong interest in the legal / legal-tech industry.
- Nice to have: recruiting experience, experience working with independent contractors and/or gig workers
Additional information
- Candidates should be located in Austin, Atlanta, or NYC.
- Hybrid role: requires you to be located in the location mentioned in this job posting and is a mixture of onsite and remote.
- Our salary range is determined by seniority.
Benefits
Equity. We value an owner’s mentality - all our employees earn equity at Parrot!
Hybrid, flexible work. The flexibility to work from home, with the opportunity to travel and work with your colleagues from our offices in select hubs.
Health benefits. Highly competitive medical, dental and vision benefits for all full-time employees.
Unlimited paid time off. We not only give you the opportunity to take the time off, but we also encourage you to do so. We want all our colleagues to enjoy time away from the grind.
“Parroteer” Days. In addition to all public holidays, we provide four company-wide holidays annually. We do this to ensure our Team reflects on our successes and takes a moment for true time away.
Parental leave. We offer two months of paid parental leave -- regardless of your status as a primary or secondary caregiver.
Mental health. Annual subscription to meditation and mindfulness platform to help you focus on your mental health and happiness.
Physical health. Access to fitness classes and facilities in your location through a company-wide membership program.
Referral Program. It’s no secret A players hire A players, and we expect everyone at Parrot to wear a hat in recruiting. In fact, we incentivize it with a generous referral bonus for each successful referral you make.
We’d love to connect
We are an equal opportunity company and highly value diversity in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in what we’re building, let’s connect.
