Customer Success Manager

129 Spadina Ave #502, Toronto, ON M5V 2L3 /
Customer Success /
Full-time
About PartnerStack
PartnerStack helps companies acquire more customers and drive new revenue with partnerships. That's why fast-growing SaaS companies like Asana, Freshworks and Intuit use the PartnerStack platform to power their reseller, marketing and referral programs.

We pride ourselves on building products people really want to use. Every member of the PartnerStack team is passionate about developing their skills, delivering value to customers and bringing a unique perspective to our company. We love to work with curious people who are excited to grow, and help others grow alongside them. Is that you?

About you and this role
You’re passionate about working closely with our clients to maximize the value they are getting out of PartnerStack. You’re driven by understanding a client’s business goals and digging deep into their solution and providing insight and recommendations to help them achieve success.

What you’ll do
- Focus on understanding the client's business needs and goals
- Provide strategic consultation on best practices
- Facilitating product training on PartnerStack functionality
- Monitoring product adoption and engagement
- Driving retention by demonstrating client successes to date and future opportunities
- Identifying any risks to the client's stated business goals
- Advocating on behalf of the client internally
- Expanding business by coaching clients in additional opportunities for growth
- Providing an exceptional level of service that turns clients into advocates

You're a great candidate if...
- 3+ years experience in customer success, customer experience or related roles
- Understands SaaS business and has an interest in keeping up with the industry
- Enjoys building relationships and cultivating positive client experiences
- Focuses on new and effective ways to provide value to the client
- Approaches problems with a creative mindset and is solution oriented
- Thrives in a fast paced environment and is able to learn on the job

Why you’ll love working here
PartnerStack is a fast-growing startup rethinking how SaaS companies go to market and scale revenue with partnerships. We have the full support of both our customers and investors in building something truly new and never settling for the status quo.

But beyond building great products, our mission is to build a great company. We want PartnerStack to be one of the best places to grow personally and professionally, and that starts with making sure every member of the team gets what they need to feel energized about their work and enthusiastic to learn something new.

Benefits of working at PartnerStack include:
- Flexible working hours (in coordination with your team)
- High-quality health insurance, active from your first day
- MacBook shipped to you + budget for your peripherals of choice
- Regular social events, even while working remote
- Internal job postings and opportunities for promotion

PartnerStack is certified by Great Place to Work® Canada as one of the country’s best startups to work at, based on their independent analysis of employee feedback.

A note on our office
To prioritize the health of all of our employees, PartnerStack has made the shift from working in its Toronto office space to fully remote work until 2021. At that point, we’ll be looking for a new office space in downtown Toronto that’s sized to fit the many new team members we’ve brought on remotely.

Although we’re not sharing the same space together, we’re committed to ensuring every new employee has a great onboarding experience and feels like part of a tight-knit team.

Diversity
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, able­bodiedness or gender identity.

PartnerStack celebrates what makes every member of our team unique, and strives to create a workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. If you require accommodation for any reason, please let us know as we are more than happy to accommodate all.