BizOps Associate
Remote, United States / Remote, Canada
Operations – Business Operations /
Full-Time - Remote /
Remote
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
We are seeking a highly analytical, detail-oriented BizOps Associate to join our growing team. This individual will play a key role in supporting strategic initiatives and delivering high-impact analyses across multiple departments. The BizOps Associate will work closely with senior leadership to provide insights, streamline processes, and drive operational excellence.
The ideal candidate will be a strong generalist with excellent judgment, high emotional intelligence (EQ), and the ability to serve as a trusted advisor within the organization. They will thrive in a fast-paced environment, taking ownership of both recurring tasks and ad hoc projects while driving results that support key business objectives.
What you'll do:
- Lead initiatives that provide actionable insights and strategic guidance across key departments, including data analysis and playbook development for customer-facing teams.
- Serve as a resource to handle ad hoc requests from staff and leadership, enabling deeper, more focused analysis and support for multiple stakeholders.
- Build and optimize dashboards for real-time reporting and insights.
- Collaborate with the Finance team to develop and maintain a sustainable forecasting model.
- Work with Claims Ops to improve processes and maximize value recapture.
- Provide strategic input and advisory support to senior leadership, driving high-impact decisions through detailed analyses (e.g., First Mile Lost Parcel analysis, building models for new metrics, etc.).
What we're looking for:
- Proven track record in an analytical or operations-focused role, with experience providing strategic recommendations to leadership.
- Strong problem-solving skills, with the ability to balance multiple priorities and deliver high-quality work under tight deadlines.
- Exceptional communication skills and the ability to present insights in a clear, actionable manner.
- High emotional intelligence, with the ability to build strong relationships and serve as a trusted advisor across teams.
- Experience with data analysis tools and proficiency in creating dashboards and reporting systems.
- A collaborative, proactive mindset, with a focus on driving results and continuous improvement.
$75,000 - $95,000 a year
Our cash compensation above is for Tier 1 cities such as San Francisco or New York. Other locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
