Enterprise Account Manager (San Francisco)
San Francisco
Go-To-Market /
Full-time /
On-site
About Patch
A livable future depends on climate solutions — and those solutions need funding to scale. There is a financial mechanism powerful enough to help drive climate solutions to gigatonne-scale and beyond: carbon credits.
Patch is the platform accelerating climate solutions with integrity. Patch technology enables organizations to manage, sell, and buy carbon credits with efficiency, transparency, and rigor. Through Patch, companies gain access to the broadest network of high-integrity carbon credits. Carbon credit suppliers use Patch to enhance operational efficiency and precision, and modernize their buyer experiences. That allows companies to achieve their climate goals, project developers scale their solutions, and ultimately helps rebalance the planet.
About Position
As Enterprise Account Manager, you will have the opportunity to help build out our customer account management strategy for our diverse product lines. You will also directly manage some of our most strategic customers, drive efficiency in our existing onboarding processes, continuously refine and iterate on our customer success playbook, and collaborate closely with sales, marketing, product, and engineering teams to ensure we consistently exceed customer expectations.
What You’ll Do:
- You’ll get the opportunity to help build out Patch’s customer account management playbook from the ground up alongside our head of revenue
- You roll up your sleeves and directly manage multiple enterprise accounts
- You’ll drive efficiencies and repeatability in our onboarding process, with a particular focus on strategic-level customers
- You’ll help shepherd our largest most strategic deals to renewal
- You’ll cultivate and nurture relationships with key strategic customers
- You’ll be the voice of the customer, listen to their needs, and systematically bring detailed feedback to the internal team to help inform product roadmap and priorities
- You’ll collaborate directly with the Revenue Operations team to drive account management forecasts, targets, and goals
Who You Are:
- You are an experienced account manager with a history of building out strategies and relationships with customers
- You have a proven track record of consistently achieving account management targets for strategic and enterprise customers
- You are willing to roll up your sleeves and be a team of one as you build a strategy
- You have deep knowledge of large enterprise post-sales motion
- You have experience in building or being part of a scaling CS team at a fast-growth company - preferably a B2B Startup
- You are an empathetic listener and communicator who can effectively partner with internal and external stakeholders.
- You know or are interested in continuously learning more about climate action and carbon markets
- You are willing and able to travel occasionally to client locations to build and support relationships
- You are willing and able to work from the Hayes Valley office in San Francisco, California a few days a week.
Why Patch:
- Work with the most talented team in climate tech
- Competitive compensation and meaningful equity
- Monthly wellness stipend for mental and physical health
- Time-off as-needed vacation policy
- Generous parental leave policy
- The salary for this role if filled within the United States has an on-target earnings that includes base salary and commission totaling near $200,000. This varies based on factors like level of experience, deal sizes, location, and market rates. Full-time employees will also be eligible for equity and insurance.
Commitment to Diversity:
Patch is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
