Solutions Manager, Health Plans

Boston, MA /
Operations – Solutions /
Full-time
PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage real-time patient data to reach their shared goals of improving the efficiency of our healthcare system.

Location: Boston, MA or Atlanta, GA Region

PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage real-time patient data to reach their shared goals of improving the efficiency of our healthcare system.
 
Job Description:
We are actively hiring a full-time Solutions Manager who will join our Customer Solutions team to lead Professional Services projects -- both one-time implementations and recurring optimization engagements -- for our Health Plan and risk-bearing entity customers.  This senior individual contributor role involves project management, solution development, training, and account handover.
 
On new customer implementations, you will be responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, on budget, and to the customer’s satisfaction. Implementations range from a few weeks for simpler projects to several months for more complicated onboarding. On optimization engagements, you will craft unique solutions to address your customer’s business and clinical priorities and to help PatientPing capture more customer value.
 
Most projects are delivered remotely, while a few offer the opportunity to work with customers on the ground once business travel resumes.
 
The initial focus of this role will be delivering new customer implementations, but has the potential to shift to recurring optimization services over time.
 
To achieve success, you will:
●Drive Alignment: Create a unified voice into and from the customer. Effectively communicate the “why” across a range of customer stakeholders -- from the front-line healthcare workers using PatientPing’s software to care for patients up to the senior leaders who are defining the organization’s population health management strategy

●Coordinate Activation: Coordinate all post-sales efforts across expert technical and operational resources to enable necessary data exchanges, software configuration and user access consistent with security and privacy guidelines

●Ensure Adoption: Apply program and change management methodologies (e.g., track progress towards milestones, surface risks and mitigation actions) to set up the customer for long-term success with PatientPing before handing off to the Account Manager in our Growth organization

●Improve Outcomes: Introduce integrated solutions that combine our software technology with targeted operational and workflow services to enable Health Plan success. You will collaborate with PatientPing s Director of Customer Solutions, Product & Growth Teams, and potential customers to define the strategy, roadmap, and scope of those solutions, taking them from concept to commercial scale.
 
What Success Looks Like…
In 3 months…
●Understood PatientPing’s technology, features, and functionality
●Developed an in-depth understanding of our implementation approach and the menu of optimization services available to customers
●Understood why Health Plan customers buy, how they measure value, and how they engage with our product
●Delivered your first set of implementations independently
●Established working relationships with the Growth, Product and Integration teams
 
In 6 months…
●Drove initiatives to improve Health Plan implementation efficiency and effectiveness
●Delivered medium complexity implementations independently
●Contributed your expertise to the development of additional optimization offerings, and are participating in pre-sales and engagement scoping efforts for new Services
 
In 12 months…
●Demonstrated success across multiple Launches (NPS, user adoption, on-time and on-budget)
●Increased the number of simultaneous implementations and optimization services you are delivering
●Be sought out for ideas and input on what PatientPing should do next with Health Plans
 
What You Need:
●A mission-driven focus with a passion for spearheading change in complex healthcare environments, awareness of payer/provider reimbursement models, and interoperability/healthcare tech trends
●BA/BS degree
●5-7 years professional experience independently managing complex projects involving cross-functional internal and customer stakeholders
●Operational or client services background with Health Plans or other risk-bearing entities highly preferred
● Experience with high-growth companies a plus

What You Get:
•Join one of the fastest growing health tech companies in the country  
•Have the autonomy to build something with a brilliant and enthusiastically supportive team
•Learn best practices from world class investors and advisors
•Receive cash and equity compensation with health, dental, and other benefits


PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.