National Accounts Manager
Operations – Market Operations
National Accounts Manager
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.
We are actively recruiting a full-time National Accounts Manager, accountable for accelerating live ARR (annual recurring revenue) for our largest nationwide and super-regional chain customers. You will engage new national accounts during the sales cycle, partnering with Growth to understand the customer organization, pain points and reasons for buying and charting out a viable onboarding and ongoing account management plan. You will also build a team and transition existing national accounts from our regional management teams where appropriate.
The National Accounts Manager will create and keep relevant a portfolio of cross-functionally unifying account game plans, which identify growth opportunities and surface product dependencies. You will collaborate with our Regional teams as your customers span their regions. You will also leverage the functional subject matter expertise of our Market, Customer and User Success Teams. Location is flexible (Boston preferred) and you should be willing to travel up to 40% to customer headquarters throughout the US.
What Success Looks Like:
In 3 months...
•Set aspirational quarterly Live ARR growth targets for your portfolio of accounts
•Formed working relationships with highest priority customers and their super users
•Developed detailed understanding of the internal workings of each of your national account customers: headquarters agenda vs. regional market dynamics, who’s growing, why they buy, how we create value, and why they renew
•Demonstrated proficiency using our Product
•Understood your users: why they engage with the product, how they use it, care coordination workflows we support, and what product gaps block account growth
•Established strong relationships with regional Operations and Growth team members
•Surfaced opportunities to drive greater alignment with other teams
In 6 months...
•Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts and up-sell/new booking efforts
•Expanded into new parts of our health system customers organizations (e.g., into new patient programs, segments, facilities, geographies)
•Became the primary decision-maker relationship owner for your customers
•Advocated for and aggressively rolled out key product and workflow opportunities to increase network density, defensibility and engagement
•Outlined clear plan to efficiently scale team with growth
•Demonstrated track record of recruiting exceptional talent
•Established data-driven management infrastructure leveraging insights from Market, Customer and User Success
•Forged complete alignment on regional priorities with Growth and Product
In 12 months...
•Demonstrated acceleration in Live ARR growth
•Closed majority of account vulnerabilities through white glove service
•Recognized as thought partner by high profile customers and partners
•Shown scale across a strong and collaborative team
•Created strong relationships between Regional Management and rest of organization
What You Need:
Passion for keeping up with the complexities of healthcare, including:
•Knowledge of healthcare delivery system and regulatory dynamics in region
•Interoperability/healthcare tech trends
•Experience with relevant business models:
•Regional roll-out business with local network effects a plus
•Enterprise SaaS businesses with consumer-like user experiences a plus
•Hands-on or consulting provider side experience
Relevant functional expertise:
•Business development: understanding market dynamics, interests of various stakeholders and how to activate a community
•Experience with account and market management: P&Ls, contracts
•Highly accountable and comfortable “owning a number”; drives sense of urgency
•Demonstrated track record of owning senior executive relationships
•Strong self-starter with a track record of proactively getting things done
•Outstanding written and verbal communication, organization, and project management skills
•Experience bringing structure to ambiguous situations through smart analytical strategic problem solving and process development
•An entrepreneurial, motivated, curious, insightful, and determined attitude
What You Get:
•Be on the ground floor of a rapidly growing company with upward mobility
•Have the autonomy to build something with an enthusiastically supportive team
•Learn best practices from world class investors and advisors
•Become an expert on healthcare delivery transformation, and work closely with the country’s most innovative health systems
•Receive cash and equity compensation with health, dental, and other benefits
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.