Regional Operations Manager - Southwest
Operations – Market Operations
Regional Operations Manager - Southwest
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.
We are actively recruiting a full-time Regional Operations Manager—reporting to the Head of Markets—and accountable for our market P&Ls in the West: accelerating live ARR (annual recurring revenue)—bring booked deals live, up-sell and retain existing customers—by activating a portfolio of referenceable customers and engaging their care coordinator users.
The Regional Manager will craft and keep relevant a cross-functionally unifying market game plan and will directly develop a team of Market Operations Leads responsible for specific territories. This team will lead the entire post-sales customer lifecycle and synthesize the voice of the market, its customers and their users, which will provide direct input into our Growth and Product priorities. You will also bring to bear the functional subject matter expertise of and the actionable insights generated by our Market, Customer and User Success Teams. You will be based in the region (preferably Texas), with regular regional travel and periodic travel to the company’s Boston headquarters. This is an entrepreneurial, visible, and multifaceted position.
What Success Looks Like:
In 3 months...
•Set aspirational quarterly Live ARR growth targets for your markets
•Formed working relationships with the highest priority customers and their super users
•Developed detailed understanding of local market dynamics including state agenda, payer incentives, data provider relationships, network density, major vulnerabilities, and key opportunities and how to pursue them
•Understood your customers: how many by segment, who’s growing, why they buy, how we create customer value, and why they renew
•Shown strength using our Product
•Understood your users: why they engage with product, how they use the application, care coordination workflows we support, and their usage frequency
•Identified tactical opportunities to convert high engagement to growth
•Identified key product gaps blocking network density & engagement opportunities
•Established positive relationships with regional Operations and Growth team members
•Understood resources utilization, built staffing model and hiring plan
•Surfaced organizational design/interface opportunities to drive greater alignment, especially with Growth and Product
In 6 months...
•Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts and up-sell/new booking efforts
•Launched a portfolio of measures to promote market defensibility
•Became the primary decision-maker relationship owner for top customers
•Developed relationships with key market-level partners (e.g., HA, HIE, State)
•Advocated for and boldly rolled out key product and workflow opportunities to increase network density, defensibility and engagement
•Achieved complete alignment on regional priorities across organization
•Incorporated insights from Market, Customer and User Success into your regional management system
•Outlined clear plan to efficiently scale team with growth
•Unified a highly collaborative team that feels supported, has clear goals, and is making measurable business impact
•Demonstrated track record of recruiting extraordinary talent
In 12 months...
•Proven acceleration in Live ARR growth
•Closed majority of market vulnerabilities through increase in density, diversity and user engagement
•Recognized as thought partner by high profile customers and partners
•Shown scale across a strong and collaborative team
•Built positive relationships between Regional Management and rest of organization
You Will Bring:
•Passion for keeping up with the complexities of healthcare, including regional regulatory dynamics, payer/provider reimbursement models, interoperability/healthcare tech trends
•Experience with relevant business models: regional roll-out business with local network effects a plus, enterprise SaaS businesses with consumer-like user experiences a plus
•Relevant functional experience: business development, go-to-market strategy, account management (P&L management)
•Ownership mindset: highly accountable self-starter and comfortable “being responsible for a number”; senior executive relationship management
•Excellent written and verbal communication, organization, and project management skills
•An entrepreneurial, motivated, curious, and insightful; uses data to create focus
What You Get:
•Be on the ground floor of a rapidly growing company with upward mobility
•Have the autonomy to build something with an enthusiastically supportive team
•Learn best practices from world-class investors and advisors
•Become an expert on healthcare delivery transformation, and work closely with the country’s most innovative health systems
•Receive cash and equity compensation with health, dental, and other benefits
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.