Revenue Operations Analyst
London
Revenue Operations – Revenue Operations /
Full Time /
Hybrid
Revenue Operations Analyst
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
We’re looking for a detail-oriented Revenue Operations Analyst to join our agile RevOps team at Patsnap. In this role, you’ll support the smooth running of our commercial operations by setting up customer accounts, managing data across our tech stack, resolving queries, and driving process improvements. This is a great opportunity for someone commercially minded, curious, and eager to learn in a fast-paced SaaS environment.
This is a hybrid position in our London, UK office with the expectation to work from the office up to 3 days a week. This role has the option to work hybrid throughout the week or fully in office.
What You'll be Doing:
- Review order forms in Salesforce and set-up clients for the approved products in the Patsnap provisioning system (Backoffice)
- Be responsible for system management and data verification by checking, amending, updating information in all our Tech stack
- Help to investigate and draft new processes or process updates
- Resolve ‘Cases' which can be any query/task raised within Patsnap or by a client
- Share ideas and work with all members of the team and wider organisation to constantly seek to add value and improve the work of Revenue Operations
- Support any other projects or data analysis as requested by your manager
About You:
- Commercially minded and can manage/prioritise key tasks in a fast-paced environment
- Ideally 1 year + experience at a SaaS company, working on data/systems, but open to anyone willing to roll up their sleeves and learn
- Previous use of excel, any CRM or Tech Stack tools would be an advantage
- Attention to detail – checking a variety of information for accuracy
- Problem solving skills
- Open-minded – willing to learn and take on new challenges as the Tech landscape in constantly changing
What You'll Love:
- 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
- 2 company paid volunteering days
- Eyecare voucher scheme
- Private healthcare with Bupa Healthcare
- Private pension with Scottish Widows
- Parental leave policies
- Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.
- WFH stipend
- Cycle To Work scheme
- Life Assurance
- Payroll giving
Our Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.
