Job Description

We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.

* Support the execution of CRM campaigns

* Design and build emails using drag and drop editors (Klaviyo)

* Ensure all email templates follow brand guidelines and are optimised for deliverability

* Proof and QA email campaigns to ensure 100% error-free execution

* Assist with client support

* Generate basic reports and analyse data

* Provide administrative support to the CRM team

* Basic understanding of CRM tools (Klaviyo)

* Basic graphic design skills

* Basic GA4 proficiency

* Basic data analysis

* Bachelor’s degree in Marketing, Business, or related field

* Experience with email campaign execution and design

* D2C or Direct-to- Customer experience

* Basic CRM certification (Klaviyo) preferred

* Strong communication and organisational skills

* High attention to detail and accuracy

* Passion for learning

* Accuracy and speed of email campaign delivery

* Timeliness and accuracy of report generation

* Accuracy of basic segmentation

* Task completion rate