Sales Engineer - Shanghai (E-commerce)
Shanghai
Pattern Corporate – Brand Management /
Full-time /
On-site
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustles and a touch of nerd, come work with Pattern. We want to use your skills to push one of the fast-growing companies in the US to the top of the list!
Pattern is the #1 Amazon seller globally and a leading ecommerce accelerator, headquartered in US Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics.
Pattern is currently seeking a results-driven and collaborative Sales Engineer to join our dynamic sales organization. In this role, you will be a critical technical and strategic partner to the sales team, focused on acquiring new brand partners.
As a key player in our growth engine, you will work across sales, ads, data science, brand management, finance, and other internal teams to drive strategies that are instrumental in closing new partnerships. A central part of your role will be to act as the subject matter expert on key marketplaces like Amazon, along with the full suite of Pattern's capabilities. Your expertise will be vital on sales calls, inspiring confidence in our ability to accelerate a brand's success.
The full-time role is based in our modern and friendly Shanghai office. We are a fast-growing company with a can-do culture that will suit someone who prefers not to work in a highly corporate environment.
We offer a competitive salary, based on experience, plus a range of benefits including an allocation of restricted stock units (RSUs) on joining.
What is a day in the life of an eCommerce Sales Engineer?
- Acquiring new brand partners through identifying high potential accounts
- Building data-driven, compelling business cases that engage brands and set the right expectations that Pattern can deliver on
- Working across sales, ads, data science, brand management, finance, and other teams to drive strategies that assist in closing new brand partners
- Being the subject matter expert on marketplaces like Tmall and Amazon (and more), and Pattern capabilities such that Account Executives always want you on sales calls to drive confidence in Pattern expertise & ability to grow their brand
- Supporting a smooth transition from sales to brand management
- Proactively coordinate with various stakeholders (domestically & internationally) to prioritize projects
- Present business cases to potential accounts (executive teams)
- Serve as an expert on all things eCommerce and have a deep understanding of APAC marketplace opportunities & how effectively the brand can perform in each market
What will I need to thrive in this role?
- 4-5 years' experience in eCommerce – expertise and strong experience directly working with China marketplaces / Amazon
- Deep understanding of strengths & weaknesses and economics of marketplaces
- Experience pulling data and insights on brands (or similar), understands key success metrics for a brand in an eCommerce environment
- Experience with profitability modelling and analysis, translating data into insights and ability to be client facing, talk brands through complex data
- Strong proficiency in English and Mandarin, both verbal and written.
- Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives
- Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level management level)
- Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and reps are prepped with insights
- Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs
- Works efficiently cross-functionally and internationally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities
- Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands
What does high performance look like?
- You follow through with all assignments in a timely manner
- You give 100% to all tasks and projects you are given
- You actively comment and participate in group collaborations
- You will take full ownership of your projects and follow through to completion
- You proactively identify areas of opportunity and work cross functionally to execute on them
What is the team like?
- You will work with the other full-time Revenue Operations team members and Sales & Marketing leadership as well as be supervised by the Head of Revenue Operations. This team is data-driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions.
Sounds great! What’s the company culture?
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- An initial phone interview with Pattern’s talent acquisition team
- A video interview with the hiring manager
- An online interview/data project with the hiring manager and executive leader
- An onsite interview with a panel of department leaders
- Reference checks
- Executive review
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would make a difference at Pattern
- Be prepared to talk about any side projects related to data and analytics
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
