CRM Assistant
Pune, India
Pattern Corporate – Marketing /
Full-time /
Hybrid
We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.
Key Responsibilities:
- Support the execution of CRM campaigns
- Design and build emails using drag and drop editors (e.g. Klaviyo, Dotdigital, Mailchimp, Emarsys)
- Ensure all email templates follow brand guidelines and are optimised for deliverability
- Proof and QA email campaigns to ensure 100% error-free execution
- Assist with client support
- Generate basic reports and analyse data
- Provide administrative support to the CRM team
Technical Skills:
- Basic understanding of CRM tools (e.g., Klaviyo, Dot Digital, Mailchimp, Emarsys)
- Basic graphic design skills
- Basic GA4 proficiency
- Basic data analysis
Qualifications:
- Bachelor’s degree in Marketing, Business, or related field
- Experience with email campaign execution and design
- Basic CRM certification (e.g., Klaviyo or Dotdigital) preferred
- Strong communication and organisational skills
- High attention to detail and accuracy
- Passion for learning
KPIs:
- Accuracy and speed of email campaign delivery
- Timeliness and accuracy of report generation
- Accuracy of basic segmentation
- Task completion rate
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
