Affiliate Ops and Systems Manager
Lehi, UT, US
Pattern Corporate – Social /
Full-time /
Hybrid
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.
Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We’re looking for a systems-savvy, process-driven leader to join our TikTok Shop team as the Affiliate Outreach, Ops & Systems Manager. This is not your average affiliate manager role — you’ll be the architect behind how we scale creator recruitment, build outreach flows, grow Discord communities, manage tracking and payout systems, and oversee operational efficiency across our growing affiliate program.You’ll work cross-functionally with marketing, analytics, content, and overseas support teams to drive high-volume, high-velocity creator campaigns. If you're part spreadsheet, part strategist, part Discord mod — and obsessed with operational excellence — we want to talk to you.
What you'll do
- Own and build the systems, processes, and outreach sequences that power our TikTok Shop affiliate engine.
- Lead the development and optimization of our outreach pipeline — including CRM workflows, outreach templates, and Euka Bot automation.
- Manage our affiliate KPIs, dashboards, and reporting systems to ensure visibility and performance tracking across all campaigns.
- Build and scale our Discord community as a central hub for affiliate engagement, perks, product drops, education, and retention.
- Create SOPs and engagement calendars for content, announcements, support, and creator rewards.
- Work with finance, analytics, and TikTok Shop Seller Center to implement scalable payout models and track ROI by creator and cohort.
- Monitor affiliate performance metrics (CTR, AOV, ROI, conversion rate) and optimize recruitment accordingly.
- Manage an overseas team dedicated to recruitment, reporting, and outreach support — ensuring output is high-quality and aligned to targets.
- Collaborate with campaign managers, content strategists, and analytics to surface insights and improve affiliate pipeline quality.
- Own creator ops from onboarding to activation to retention — ensuring every creator touchpoint is smooth, measured, and scalable.
- 3–5+ years experience in influencer marketing, affiliate program management, or creator operations — preferably in eCommerce or performance-driven environments.
- Proven ability to build systems for outreach, tracking, and community management at scale.
- Deep familiarity with TikTok Shop, Seller Center, and the TikTok Creator Marketplace.
- Hands-on experience with Discord (either professionally or personally) and a knack for fostering digital communities.
- Comfortable working with automation tools (e.g., CRM systems, bots, Airtable, Euka Bot).
- Analytical mindset — you know how to interpret data and apply it to system-level improvements.
- Exceptional project management and cross-functional collaboration skills.
- Experience working with global support teams and directing offshore workflows.
- 30 Days Get ramped on current outreach tools, Discord structure, and affiliate systems.
- Audit existing processes and make recommendations for immediate improvements.
- Build strong working relationships with content, campaign, and offshore teams.
- 60 Days Fully own affiliate outreach pipeline, reporting systems, and Discord management.
- Begin testing and implementing new sequences, messaging, and engagement flows.
- See improvements in outreach volume, creator response rates, and Discord activity.
- 90 Days Show measurable growth in creator activations and revenue from your outreach system.
- Present a performance dashboard and long-term systems roadmap.
- Scale the program’s operational backbone to support 500+ videos per month.
- Game Changers — We think differently, move fast, and set bold goals.
- Data Fanatics — We measure everything and make decisions backed by insight.
- Partner Obsessed — Our clients’ success is our success.
- Team of Doers — We roll up our sleeves and make it happen.
Affiliate Outreach Systems & Optimization
Discord Community Building & Management
Payouts, Tracking, and Performance
Collaboration & Team Leadership
What You Bring
What Success Looks Like
Why Join Pattern
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
