Onboarding Operations Manager
San Antonio
Business Operations /
Full-Time /
Remote
Payabli’s mission is to enable any software company to become a payments company through its payment infrastructure and monetization platform. With Payabli, software companies can make payments a core part of their business model to drive revenue, enhance customer lifetime value, and boost enterprise value. Our Founders are Serial Entrepreneurs who have built and scaled successful technology companies like RevoPay (Acquired), Seamless.com (IPO), and ServiceTitan. We are backed by top venture capital investors Fika Ventures, Bling Capital, and TTV Capital.
The Onboarding Operations Manager at Payabli is a high visibility operations role where you will have the ability to directly impact the performance of the business. You'll lead or support various processes and projects surrounding partner and merchant onboarding, implementation and revenue activation. You can expect to collaborate with teammates across Customer Success, Implementation, Engineering, Product, Sales, Risk and Finance to optimize operational efficiency and customer throughput.
In this Onboarding Operations Manager role, you will:
- Develop relationships with integration partners during and after implementation and gain a deep understanding of their business and industry
- Lead onboarding and configuration of sub-merchants and strategic merchant partners
- Work with integration partners to coordinate and cross promote marketing efforts to merchants to result in quicker adoption and increased volume
- Provide support to the underwriting team with collection of merchant applications, supporting documentation and follow up with applicants to improve onboarding velocity
- Work with integration partners to develop and manage onboarding templates
- Supplement the client success department when necessary.
- Lead or support ad-hoc projects related to back-end providers, risk and compliance, internal processes, engineering and product development, etc.
- Work closely with Business Operations, Billing and Accounting teams to provide accurate and timely reporting metrics on merchant processing
- Roll-up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever is required to make this the journey of a lifetime!
We’d love to hear from you if you:
- Have prior experience (3-5 years) in implementation, customer onboarding or account management in high-growth startups (Payments and Fintech experience is a big plus!)
- Are a detail-oriented, structured, yet work with a strong sense of urgency in the setup and activation of customers and strong project management skills.
- Are a self-starter who is resourceful, able to self-manage time and constantly changing priorities, and able to take ownership of processes in your domain.
- Have strong communication and interpersonal skills with ability to be strong, influential and empathetic to partners, customers and colleagues.
- Thrive in a fast-paced environment where you will juggle many complex projects simultaneously.
- Have an innate sense of humility and intellectual honesty with an open mind for feedback.
We think you'll love being part of our team because we’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
- Team First: We invest in our people to foster a vibrant culture where we all love coming to work everyday.
- Customer Love: We go above and beyond to woo Customers so that they write us love letters.
- Small Giant: We plan to build a massive business; however, we are also building a sustainable organization that has a strong sense of purpose and practices long-term thinking.
- Run to the Fire: We embrace difficult situations and lean in when confronted with adversity. We don’t shy away from doing the right thing even if it's hard.
- Bias for Action: We operate with urgency; we don’t leave for tomorrow what can be done today.
- Little Things Count: We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact.
- Punch Above our Weight: We don’t fear the competition, rather we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities.
- Truth Seekers: We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don’t talk behind each other’s backs. One team member’s problem is the whole team’s problem.
What we can offer you:
- Competitive base and strong upside potential.
- Stock options with the potential to unlock more equity as we grow.
- Flexible PTO and paid parental leave.
- Medical, dental, & vision insurance401K, HSA, pre-tax savings programs.
- Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.
At Payabli, you’ll have a front row seat into building a high-growth venture backed fintech company. You’ll work directly with the Founders and be considered an integral part of our leadership team. You’ll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us.
