Customer Growth Manager

Paris
Customer
Permanent
This position will influence the global PayFit Support strategy while being responsible for our automated customer facing initiatives.
As a Customer Growth Manager, your role is to always work towards higher customer satisfaction, by ensuring a high level of product understanding, adoption and training of thousands of end-users throughout their customer journey with PayFit.


Role description & responsibilities

    • You will empathize with every aspect of the customer experience, putting customers’ needs first, in order to ensure adoption and mature use of PayFit.
    • You will find opportunities to implement 1:many programs that can efficiently and effectively drive customer outcomes at scale.
    • You will test playbooks, customer journeys and program ideas, as well as track results based on defined customer KPIs.
    • You will coach customers to become product experts. Train PayFit admins on payroll knowledge, methodologies and self serve resources so they become increasingly self-sufficient.
    • You will identify common customer challenges and breaking points, and actively suggest better solutions.
    • You will create and adapt customer assets and delivery channels to maximize impact.

Requirements

    • 3+ years relevant work experience in a customer-facing role.
    • SaaS customer success, account management or sales organization experience a benefit.
    • Self-motivated, dedicated team player with innovative ideas to inspire customer adoption.
    • Tech lover with strong analytical and technical skills to convert ideas into concrete customer programs.
    • Result-oriented and responsive to business needs.
    • Strong interpersonal skills and experience quickly building customer relationships.
    • Ability to embrace mindset of continuous improvement and actively contribute to the process and procedure of the team.
    • Consistent track record of highly-professional customer service in a dynamic, start-up environment. Ideally at scale.
    • You are a native French speaker and are fluent in English