Operations Analyst CC/CL
Lima
Go To Market – Marketing /
Full-Time /
Hybrid
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The CC/CL Operations Analyst is responsible for coordinating and executing card logistics and operations to guarantee card business growth and operational scalability.
Key responsibilities
- Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.
- Working hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
- Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.
- Settle and pay logistics and card manufacturing invoices issued by our vendors.
- Ensure bug resolution and product improvements needed related to the product are properly requested (written communications with Product team, add tickets in Jira in English) and implemented.
- Perform customer research as needed working along with our Branding and UX team.
- Drive post-mortem reports and share visibility with stakeholders.
- Manage tester's devices inventory.
Qualifications
- Bachelor's degree in Economics, Management, Finance or a related field.
- Solid experience working in Operations, Logistics, Customer service, or Project Management, creating and improving operational processes with a high level of autonomy
- Outstanding organization, detail-oriented, problem-solving orientation, analytical and structured communication skills.
- Strong technology skills (Google Suite or Office, especially Excel, etc.).
- Strong analytical thinking skills, interpret and use data to guide strategic and operational decisions.
- Previous experience working with a global team in English.
Benefits
- 100% Company-funded Health for employees and immediate family members.
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
