Office Coordinator
Quito
People – Business Partnership /
Full-Time /
Hybrid
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Office and People Coordinator is responsible for ensuring the smooth and efficient operation of the office and creating a comfortable environment for employees. This includes coordinating events and visits, assisting with planning and logistics as needed. Additionally, they will support the People department to ensure a positive experience for Payjoyers, ensuring a safe, functional, and well-being-oriented work environment.
Key Responsibilities
- Participate in the full employee lifecycle: onboarding, benefits, performance, development, and offboarding.
- Assist with people management processes: ensuring compliance with local labor regulations, promoting organizational culture, wellness activities, mentoring leaders and employees, and administering payroll.
- Support the global team in recruiting and selecting talent when required.
- Coordinate the daily operations of the office, ensuring the physical office space is in optimal operating condition; managing cleaning, maintenance, furniture, signage, etc.
- Manage the relationship with building management, following up on requirements such as visitor access control, biometrics, entry cards, parking, quality of service received, visitor entry protocol, etc.
- Coordinate compliance with local regulations regarding health, safety, and hygiene in local offices.
- Manage and create office policies, admissions, COVID-19, signage, ergonomics, etc.
- Manage strategic partners such as messaging, reception, health insurance, incentive programs, and agreements.
- Request quotes, secure the purchase and supply of supplies, food, and other items such as welcome kits, cards, uniforms, etc., controlling the inventory of office supplies, equipment, and assets; including receiving and sending invoices to suppliers and tracking payments.
- Coordinate internal events and corporate visits, including transportation and lodging logistics when required.
- Collaborate with IT and People departments to track technology assets and ensure compliance with protocols.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Knowledge of general office management, event planning, vendor management, labor law, and human resources practices.
- Strong organizational skills, including the ability to manage multiple tasks and prioritize based on urgency and meet established deadlines.
- Detail-oriented record-keeping; proactive and comfortable with problem-solving.
- Excellent interpersonal skills, empathy, and service-orientation.
- Analytical skills, experience using Excel, databases, processes, and reports, and familiarity with Google and Office applications: Gmail, Drive, etc.
- 100% on-site presence in the office to meet the needs of the team and the office itself.
Benefits
- 100% Company-funded health insurance for employees and immediate family members
- Life insurance
- Dental plan
- Phone finance, Headphone, home office equipment and fitness perks.
- Individual retirement plan 3%
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
