Product Designer
Mexico City
Engineering – Consumer /
Hybrid
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Product Designer is responsible for own and elevate the end-to-end experience across D2C channels, (Super Monarch and Online Checkout) aiming to lift conversion and reduce friction, by defines reusable experience patterns that enable faster, lower-risk expansion to new geographies and sustained experiment velocity.
Responsibilities
- Funnel Diagnostics & Prioritization — Own insights on the D2C checkout experience; maintain a live opportunity map, define hypotheses and prioritize high-leverage fixes to lift conversion and reduce friction.
- Solution Design & Specification — Translate insights into shippable solutions with navigable prototypes and complete specs (states, edge cases, copy, error/recovery paths, responsiveness) ready for Engineering.
- Post-Launch Learning Loop — Collaborate to define the experience tracking pre-release with PM/Data; Run reviews with PM and stakeholders, documenting results and feeding learnings back into the roadmap.
- Scalable Patterns & Localization — Co-create localized, reusable patterns with Engineering (and Content/Legal) for checkout components and flows. Seed a Design System by documenting guidelines, patterns and tokens.
- Quality & Accessibility — Safeguard UX quality via design QA and ensure accessibility standards (e.g, WCAG). Run a baseline-then-improve approach to usability, defining guardrails with PMs, measure top-task performance, and prevent experience regressions.
- Triad & Stakeholder Alignment — Drive tight cadences (weekly triad, design crits, reviews), surface risks/decisions early, and keep a transparent changelog and improvements backlog.
Requirements
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
- 3+ years of experience in UI/UX design, preferably in fintech, e-commerce, or other high-growth technology companies.
- A strong portfolio showcasing experience in user-centered design, with examples of projects that span multiple markets or diverse user bases.
- Proficiency in industry-standard design tools (e.g., Figma, Sketch).
- Experience conducting usability testing, taking a data-driven approach to design decision-making.
- Strong understanding of responsive and mobile-first design principles.
- Ability to work in a fast-paced, cross-functional environment, collaborating effectively with product and engineering teams.
- Excellent communication skills, with the ability to articulate design decisions and rationale.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 MXN monthly restaurant coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
