Merchant Operations Manager
Quito, Pichincha
Go To Market – Operations /
Full-Time /
Hybrid
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.
This Role
PayJoy is looking for a Merchant Operations Manager in Quito responsible for leading a high performance and highly skilled operations team. You will be tasked with managing the day to day activities of the team focused on giving support to other teams (locally and globally) as well our partners, monitoring merchant collections, upkeeping shared databases and assuring that all processes are functional and correct. This role will also be responsible for assuring successful project rollouts from our product as well finance teams. An ideal candidate should have professional experience in operations or business, as well as a background based in finance or accounting, be driven by results and can easily work with other teams in an environment of rapid change.
Responsibilities
- Manage a high performance operations team.
- Supervise and assure that day to day operations function smoothly.
- Manage financial, transactional and administrative databases focused on our partners.
- Supervise and report on merchant collections results.
- Follow up and report on project rollouts from the product and finance team.·
- Review and monitor company CRM workflow.
- Identify potential risks and improvements in operational processes.
- Give support to internal and external allied teams.
Requirements
- Bachelor’s degree related to business or finance. Masters degree highly valued.
- At least 5 years of experience in finance, operations or a related field.
- Experience in finance, operations, business, data analysis, administration or accounting.
- Advanced Skills in MS Excel/Google Sheets.
- Ability to think critically, with an analytical mindset, measuring results before and after project delivery.
- Exceptional communication, presentation, and organizational skills.
- Experience in managing high performing teams.
- Ability to thrive in a fast-paced and fast-changing environment.
- Collaborative, team player and strong leader focused on delivering results.
- Advanced oral and written English skills.
Benefits
- Company-funded health insurance
- Life insurance
- Dental plan
- Individual retirement plan 3%
- 20 days of vacations
- $2,000 USD annual Coworking Travel Perk
- $2,000 USD annual Professional Development Perk
- $500 USD annual Fitness Perk
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed
