Key Account Manager
Bogota
Go To Market – Sales /
Full-Time /
On-site
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.
This Role
As an Key Account Manager for PayJoy’s Colombia, you will play a crucial role in our company's growth strategy, focusing on our top accounts. You will be responsible for nurturing and expanding these key partner relationships and leading a dedicated team to ensure we grow these accounts with high quality, profitable sales; acting in a short and long-term scope.
PayJoy is hiring a Key Account Manager who can help us scale the business within the Independent Retailers Market throughout the country. The right candidate will be a talented and ambitious leader, looking for a high-growth opportunity in existing partners, who´s also deeply motivated by, and aligned with PayJoy’s mission to empower the next billion smartphone users.
As KAM, you will be responsible for developing, implementing and executing strategic business plans to drive growth in sales and improvement in KPI in assigned partners. To be successful in this role, you must be entrepreneurial, competitive in nature, self-driven, ambitious and a creative thinker with an engaging personality.
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, strong negotiators, and someone who can ensure PayJoy stays ahead in an ever-changing world.
Responsibilities
- Account Growth: Develop and execute account plans that drive profitable growth for a group of top accounts. Identify opportunities for upselling, cross-selling, and expanding our product or service offerings to meet the partners’ evolving needs.
- Relationship Building: Establish and maintain strong, trusting relationships with key stakeholders at all levels in the partner’s organization. Act as the primary point of contact, ensuring their satisfaction and addressing any concerns or issues promptly. Identify key internal stakeholders to escalate and resolve incidences to keep the sales process moving forward.
- Data Analysis: Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data-driven strategies to optimize account profitability.
- Communication: Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
- Operational support: Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.
Requirements
- Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
- Proven experience as an Account Manager or in a similar role, especially focusing on top accounts.
- Demonstrated success in growing key accounts and meeting revenue targets.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Analytical mindset with proficiency in data analysis.
- Understanding of market trends and basic industry knowledge
- Customer-centric approach with a track record of building and maintaining strong client relationships.
- Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude.
- Proficiency in English is required
Benefits
- "Prepaid medicine
- Indefinite-term contract
- 20 days of vacations
- $2,000 USD annual Coworking Travel Perk
- $2,000 USD annual Professional Development Perk
- $500 USD annual Fitness Perk
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed
