ORM Team Lead - PR

Noida, Uttar Pradesh
Enabling – Public Relations /
/ On-site
About Us: Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of the mobile QR payments revolution in India, Paytm’s mission is to bring half a billion Indians into the mainstream economy through technology-led financial services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh.

Job Description:

● Actively monitor all social media handles and platforms manually as well as
using related software wherever required
● Promptly flag negative tweets, posts, videos, comments and put them on
● Effectively identifying and utilising social listening tools for response
● Sharing the brand posts, tweets, posts, comments on real-time basis with the
respective managers
● Help in preparing and sharing reports depicting an overview of the brands
sentiment, reports quantifying the tonality towards the brand
● Collecting, collating, identifying trends on social media and sharing insights
through analysis of incoming audiences comments on a real time basis
● Helping in gathering data for preparing presentation reports for weekly monthly

● Graduate
● Knowledge of Digital Media / SEO will be added honours
● 2-6 years of work experience with a brand, digital / social / PR / media agency

Technical Skills required:
● Professional-level proficiency in English, excellent written oral communication,
MS-Excel skills
● Good knowledge of Social Media Platforms, Digital Media and Online
Reputation management is a must
● Knowledge of social media/digital listening tool Sprinklr
● Must be informed and active follower of social and digital space trends and
activity and possess a keen eye for detail.