Relationship Manager – IRCTC (Paytm Travel - Rail Vertical)
Gurugram, Haryana
Business – Travel /
On-roll /
On-site
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role:
To manage and strengthen Paytm Travel’s partnership with IRCTC, drive revenue growth through strategic collaborations, and leverage data analytics & competitive intelligence to optimize rail-ticketing performance.
Job Purpose
1. IRCTC Relationship Management
Serve as the primary point of contact for IRCTC, ensuring seamless communication and issue resolution.
Negotiate commercial terms, API integrations, and promotional campaigns with IRCTC.
Monitor SLA adherence (e.g., booking success rates, refund timelines)
2. Business Growth & Revenue Optimization
Identify upsell/cross-sell opportunities (e.g., premium seats, travel insurance, dynamic pricing).Achieve monthly/quarterly GMV targets for IRCTC ticketing.Collaborate with marketing to design IRCTC-specific campaigns (e.g., zero-convenience-fee offers)
3. Data Analytics & Performance Tracking
Analyze booking trends, cancellation rates, and customer behavior to improve conversion. Prepare weekly/monthly reports on KPIs: Market share vs. competitors (MMT, Ixigo, RailYatri).Revenue leakage points (e.g., failed bookings, PG declines).Cost-per-ticket benchmarks. Use tools like Google Analytics, SQL, and internal dashboards to derive insights
4. Competition Landscape Analysis
Track competitor strategies (pricing, discounts, UI/UX features) and recommend counter-tactics. Benchmark Paytm’s IRCTC metrics (e.g., TAT for refunds, app load speed) against rivals. Provide actionable intelligence on emerging threats (e.g., new rail-booking apps).
5. Operational Excellence
Work with tech teams to resolve API issues (e.g., seat availability errors).Streamline customer grievance redressal for IRCTC-related complaints.
Skills & Qualifications
Essential:
3–5 years in partner management, business analytics, or travel tech (rail/OTAs preferred).
Strong negotiation skills with experience managing B2B partnerships (e.g., airlines/IRCTC).
Proficiency in data tools (Excel, SQL, Power BI) and analytical reasoning.
Knowledge of IRCTC’s systems, APIs, and rail-ticketing workflows.
Preferred:
Experience with competitive intelligence tools.
Understanding of pricing strategies in rail ticketing.
Key Performance Indicators (KPIs)
IRCTC GMV Growth (MoM/QoQ).
Booking Conversion Rate (vs. competitors).
Partner Satisfaction Score (IRCTC feedback).
Reduction in Operational Issues (API downtimes, refund delays
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!
