Capable to handle minimum 20 to 25 TL's (on-roll).

Ø   Base Location Geographical knowledge required.

Ø  Team handling & motivation

Ø  Handling merchants complaints day to days basis

Ø  Allocation of the complaints to the FSE’s/ TLs based on pin codes.

Ø  He should aware of the TaT closer (with in the time line) minimum 48 hours

Ø  Device return pic-up  from merchant by service team (FSE’s).

Ø  Team follow-ups on merchants complaints vs closer part.

Ø  Finally Team (FSE/ TLs) productivity responsibility.