Operations Associate, Consumer Payments

Toronto
Paytm Labs
Full-time
At Paytm Labs, we build technologies that powers Paytm India, the world's’ fastest growing mobile payments and commerce ecosystem. In addition to, the Paytm Canada app. We use our skills and our biggest asset – data, to make our dent in this universe.
 
We are committed to offering the most transparent, secure, and personalized consumer experience to over 230 million users. We believe that this kind of scale, and the unique problems that it presents attracts curious candidates like yourself.

Job Description
Operations is at the heart of a well-run payments company and is what makes for a great user experience.

As an Operations Associate, you will help the Operations Team execute day to day business operations from the time the user makes a payment through to settlement of funds along with fraud and privacy management. The team obsesses over every dollar of money movement and how that impacts customers and our business.

The role of an Operations Associate at Paytm is therefore a lifestyle not a job! If you're passionate about payments and business operations and want to work in an entrepreneurial environment with a lot of responsibility and opportunity for tremendous growth, then there is no better place than Paytm.

Responsibilities
Support business operations end to end including but not limited to Paytm's bill payment and rewards offerings
Create and monitor dashboards to improve decision making
Analyze and help implement fraud and risk management rules and policies
Work with product team and engineers to continuously improve operations and automate processes and launch new features/services
Work with vendors/partners - banks, payment processors, biller aggregators, and risk and  fraud management partners amongst others
Work with the accounting team for money management and reconciliation
Work with the customer care team to address any operational issues impacting customers
Perform other business operations, risk and fraud management tasks as necessary

Qualifications
Willingness to learn new things, take on responsibility and work hard
Being detail oriented and diligent is critical
Strong analytical skills, communication skills and a "get stuff done" attitude
Tableau, Excel and SQL skills is a big plus (else will need to learn)
1-2 years of experience in a financial services / payments company
Undergraduate degree in Finance/Operations with a strong track record is a plus

What We Offer
• A collaborative, open work environment that fosters ownership, creativity, and urgency
• Enrolment in the Group Health Benefits plan right from Day 1, no waiting period
• We believe in hard work, fun innovation and team building – we’ve gone biking, axe-throwing, bowling, indoor rock climbing, and go-karting (to name a few!)
• Chocolates & Snacks: Our “Chief Chocolate Officer” is in charge of stocking high-quality chocolates for other
• Fuel for the day: Weekly delivery of groceries to our office
• Ping Pong: Become the next Paytm Labs Table Tennis champ!
• And so much more!
Paytm Labs is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Paytm Labs is an equal opportunity employer.

We thank all applicants, however, only those selected for an interview will be contacted.