Merchant Engagement (Service)- Enterprise Mid Market
Noida, Uttar Pradesh
Operations & Support – Enterprise Mid-Market /
Full-time Employment /
On-site
Key responsibilities:
-Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.
-Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.
-Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.
-Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.
-Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.
-Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.
-Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.
-Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.
-Lead and mentor a distributed deployment team, fostering accountability and operational excellence.
-Ensure adherence to regulatory and compliance requirements in all deployment activities.
Preferred:
-Proven experience leading teams and coordinating with multiple stakeholders across geographies.
-Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.
-Strong analytical and problem-solving skills to address deployment challenges proactively.
-Excellent communication and negotiation skills.
Willingness to travel frequently across India for on-ground coordination and support.
-Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.
Knowledge of supply chain, logistics, and vendor management related to device rollouts.
-Understanding of digital payment technologies and integrations.
