Director of Sales Operations (San Francisco or Remote US)
San Francisco, California
Sales /
Full-time /
Hybrid
PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.
About this role
PayZen is searching for a high energy, collaborative and experienced leader to effectively manage, scale and grow sales operations. You should have 7+ years of sales operations experience preferably in hyper growth, fast-paced and fun environments. We desire someone that has an entrepreneurial, roll-up your sleeves and results-driven mindset in order to drive successful optimization of the sales organization.
You should possess the required skills, traits and experience to successfully execute the following responsibilities:
- Provide broad day-to-day sales operational support with ownership of our CRM and standardization of our sales methodology
- Partner with Sales and Marketing departments to refine lead qualification and management process, analyze and report on campaign performance with reporting and dashboards
- Track, analyze and manage key metrics including pipeline growth, win/loss rates, quota attainment and forecasting
- Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
- Manage and optimize quote to contract process within the CRM
- Identify, build, and manage additional non-CRM sales tools and systems that enable efficient sales and cross-functional collaboration
- Assist with onboarding new sales hires
- Create and maintain documentation on sales processes, policies, and create and provide relevant sales training materials to assist with onboarding new sales talent
- Train sales team to utilize systems that increase sales efficiency, including CRM and additional sales operations tools
- Work with Finance, HR and Sales to develop sales incentive programs and compensation planning to increase sales productivity and secure our ideal client profiles
- Create reports and dashboards with appropriate cadence for C-level, Sales Leaders, Sales Representatives and other stakeholders while ensuring use of consistent sales KPI definitions across the company
- Support sales competitions by reporting on performance and managing communications to sales leaders to drive success
- Support sales organization with weekly, monthly, quarterly and annual sales meetings
- Define weekly, monthly and quarterly objectives for sales team
- Refine customer segmentation and assist with territory management
- Create monthly content for executive presentations and board reporting
To thrive in this role, you have:
- 7+ years of experience in sales operations as a salesforce.com subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
- Bachelor's degree required; technical or business-related field preferred
- Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
- An ability to initiate and build relationships with people in an open, friendly, and accepting manner
- An innate drive to innovate and optimize the use of available resources
- Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
- Advanced Excel skills with a strong understanding of CRM applications and email marketing strategies
- Strong attention to detail, and superior organizational skills
- Ability to use any BI tool is a plus
What we offer Working at PayZen will allow you to affect the lives of thousands of patients positively. Be the hero for them. On top of it, PayZen offers:
- A chance to join a high-growth company at an early stage
- Competitive pay, employer-paid healthcare, stock options
- Highly skilled co-workers with whom you can grow and have fun
- The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
- Be a part of a team that revolutionizes medical payments in ways never seen before
