POS Installation Technician
Remote US
Support – Technical Support /
Full-time /
Remote
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
The POS Installation Technician provides moderate technical support for our Point-of-Sale (POS) equipment. Most communication during installations takes place remotely, but there is also interaction via phone and email to ensure customer satisfaction, retention, and revenue growth.
The ideal candidate should be willing and able to learn new technologies and processes. This role involves responding to inbound emails and phone calls and working directly with clients to provide day-to-day account support, problem resolution, research, and analysis. Success in this position requires the ability to work independently while delivering exceptional customer experience. Consistency and strong interpersonal skills are essential for achieving quality
Shift
- Monday to Friday, work from home
- Flexibility to work various hours is required
- Travel may be necessary for personal training sessions or corporate meetings
Key Responsibilities
- Install, configure, and test POS hardware and software at client sites remotely.
- Connect and configure the POS system to networks and backend systems.
- Read and interpret technical manuals, diagrams, and wiring schematics.
- Follow installation schedules and complete projects on time.
- Document installation procedures, configurations, and customer interactions.
- Provide end-user training on basic POS functions and system usage.
- Collaborate with other vendors’ technical support teams for complex troubleshooting and escalations.
- Interface with internal departments, third-party hardware suppliers, maintenance providers, and shippers to resolve customer issues efficiently.
Qualifications
- High school diploma or General Education Degree (GED) required; bachelor’s degree preferred.
- Minimum of 2 years of experience in a technical-related position.
- At least 1 year of troubleshooting experience in a technical environment.
- Strong interpersonal skills, analytical skills, attention to detail, and excellent follow-up abilities.
- Ability to remain calm in a fast-paced team environment while effectively managing multiple tasks.
- Highly responsive to calls and emails.
- Proficient in using available tools to track appointments and manage priorities.
- Effectively communicate with internal and external customers through written and verbal communication.
- Ability to handle difficult customer issues professionally.
- Communicate customer issues or changes to internal departments, ensuring all documents and customer interactions are current.
- Resolve time-sensitive customer technical problems by following established procedures, documenting, communicating, and following up with management, escalating as necessary.
- Demonstrate a broad knowledge of multiple systems and connectivity options, including Windows, POS, SQL, mid-range, and mainframe hardware and operating systems.
- Proactively contact all assigned accounts regularly to strengthen relationships, ensuring customer satisfaction, account retention, and revenue growth, along with guidance on best practices.
- Obtain ongoing technical skills training and certifications as needed or requested and seek knowledge of new products as they become available.
- Maintain a reliable home internet connection and phone.
- Ability to lift up to 50 pounds.
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
