PDI Technologies - Associate Customer Success Manager

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Work Authorization - US

Are you currently authorized to work in the United States for any employer?✱
- Yes
- No
If yes, do you now or will you in the future require sponsorship for employment visa status (e.g., H-1B visa, transfer, etc.) to work with our company?✱

Former or Current Employee

Have you previously worked for PDI Technologies or any company that has since been acquired by PDI?✱
Are you currently employed by PDI Technologies or any company that has since been acquired by PDI?✱

Referral

Were you referred to this position by a current PDI Technologies employee?✱
- Yes
- No
If yes, please provide their name.

Associate Customer Success Manager

Tell us about a time you helped build or maintain a strong relationship with a customer or client. What actions did you take to ensure their success? Please answer in 1–3 sentences.✱
How do you stay organized when managing multiple customer requests and priorities at once? Please answer in 1–3 sentences.✱
Describe a situation where you had to resolve a customer issue or escalation. How did you handle it, and what was the outcome? Please answer in 1–3 sentences.✱
Customer needs and expectations can change quickly. How do you adapt your approach in a fast-paced or evolving environment? Please answer in 1–3 sentences.✱
Have you used any tools or systems, like Salesforce, to manage customer interactions or track activity? If so, how did it support your work? Please answer in 1–3 sentences.✱
Are you currently located within a reasonable commuting distance to either our Dallas, TX or Alpharetta, GA office locations? Please note that relocation assistance is not available for this role.✱
- Yes
- No

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status