Director, Renewals
Alpharetta, GA
Sales – Customer Success /
Full-time /
Hybrid
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview: The Director of Renewals will be responsible for overseeing and managing the renewals process for our customer contracts. This role is crucial for ensuring customer retention, maximizing revenue, and improving the overall customer experience. The Director of Renewals will work closely with various departments, including sales, customer success, and finance, to develop and implement strategies that drive renewal rates and minimize churn.
Key Responsibilities:
- Create and collaborate with the sales team and other business leaders to drive renewal rates and minimize churn.
- Develop and implement strategies to improve renewal rates and ensure a seamless customer experience.
- Monitor and manage customer portfolios to ensure timely renewals.
- Identify upsell opportunities and collaborate with sales teams to maximize revenue.
- Develop and maintain strong relationships with customers to promote contract renewals.
- Provide excellent customer service to ensure customer satisfaction throughout the renewal process.
- Negotiate renewal terms with clients and coordinate with sales teams.
- Track and report on renewal activities and trends.
- Maintain updated knowledge of the company’s products and services.
- Identify risks of contract cancellations and develop strategies to avoid them.
- Work closely with various teams like customer service, billing, and sales to ensure the renewal process is smooth.
- Manage and lead a team of renewal specialists, providing guidance, support, and performance feedback.
Qualifications:
- Proven experience in a renewals role, preferably in a leadership position.
- Strong understanding of customer relationship management (CRM) systems.
- Excellent communication and negotiation skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong analytical and problem-solving skills.
- Ability to develop and maintain strong relationships with customers and internal teams.
- Experience in managing and leading a team, with a focus on performance management and team development.
Preferred Qualifications:
- Experience in the technology or software industry.
- Familiarity with Salesforce or other CRM platforms.
- Strong financial acumen and understanding of revenue management.
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
