Engineering Manager
Chennai / Hyderabad / Bangalore
Engineering – Product Development /
On-site
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview:
Do you love diagnosing software issues for your customers? Do you pride yourself on providing world class customer support? Are you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvement? If this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI!
As an engineering leader, you will lead Agile engineering resources & provide guidance to diagnose and resolve software issues and improve performance. You will be working closely with product managers, product owners, engineering leaders, your team and other stakeholders. You will be leading developers and partnering with first tier support, consultants, CloudOps, DevOps and customers.
Key Responsibilities:
- Lead an organization of 4 development engineers to efficiently resolve customer issues
- Recruit and provide leadership and coaching for engineering talent
- Assist Engineering Management and Product Management with case prioritization
- Partner with Product Management to consult on solution feasibility and high-level effort estimation
- Communicate with customers to ensure that expectations and support needs are met
Qualifications:
- 5+ years of experience leading software engineers for product development
- 10+ years of combined experience in software engineering, enterprise architecture and/or DevOps
- Working experience with production SQL schema design, queries & administration in one or more mainstream relational databases (5+ years of Microsoft SQL Server preferred)
- Working experience managing production client & server code bases across one or more technology stacks. (5+ years of experience with C#, ASP.NET, MVC, WinForms preferred)
- Working experience with at least one mainstream operating system and IP networking
- Work hours are 8 AM to 5 PM CST/CDT +/- 1 hour with occasional after-hours support.
- A regularly scheduled week is required for after-hours support.
- Requires strong written and verbal English communication skills with the ability to translate technical concepts into non-technical terms
- Highly motivated self-starter with a desire to help others and take action
- Ability to independently work as a contributing member in a high-paced and focused team
- Ability to multi-task and prioritize tasks with competing deadlines
- Strong problem-solving and analytical skills with the ability to work under pressure
- Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions
- Considers ‘best-practice’ standards, as well as departmental policies and procedures
Behavioral Competencies:
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Balances Stakeholders
- Collaborates Effectively
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
