Chief Operating Officer

Sandy, UT
Executive Leadership
Full-time
Peek makes the world’s tours & activities easily bookable - anytime, anywhere. Peek’s industry-leading technology, Peek Pro, empowers thousands of operators to better manage and grow their businesses. The Peek.com consumer marketplace connects people with everyday adventures that create lasting memories. Peek’s rapid growth has made it the largest independent activities booking platform in the world, and the company has raised over $50m from top technology and travel investors such as Eric Schmidt, Jack Dorsey, Pete Flint, Paul English, the Pritzker family and Cathay Innovation. The company has over 170 employees worldwide, with offices in San Francisco, Salt Lake City, New York, Seattle and Chile. CNBC labeled Peek as the “OpenTable for activities,” it won the Tribeca “Disruptive Innovation Award” alongside Airbnb and the New York Times called Peek.com “a site you want to visit again and again.”

Peek is looking for an experienced, talented, strategic and resourceful leader as our Chief Operating Officer. Our COO will be responsible for managing the overall success of our rapidly growing 100+ person Utah office, including fostering a strong culture, maintaining positive morale, overseeing our Utah recruiting efforts, and coordinating with Peek’s executive team to ensure that things are always running smoothly and our operations teams are hitting their goals. Externally, the COO will drive in-market brand awareness, handle local government relations, and represent Peek at relevant Utah events. This person will join our executive leadership team and report to our CEO, Ruzwana Bashir. This rare mix of analytical and creative acumen makes this a very unique and exciting role, so if you think you have what it takes we want to speak with you!

Responsibilities

    • Responsible for the overall success of the Utah office, with an emphasis on our onboarding, support, customer success, HR & recruiting teams
    • Represent the Peek Utah team as a member of our executive leadership team, ensuring close alignment with our teams in San Francisco, Seattle, New York and Chile
    • Work with front-line management teams to ensure the Utah team achieves their operational objectives
    • Champion and ensure employee happiness and professional development
    • Manage all Utah budgeting and expenses, working closely with our VP of Finance
    • Represent Peek at local events, such as Silicon Slopes, industry conferences, and career fairs
    • Forge strong local and state government relationships 
    • Coordinate with the executive team to ensure the Utah team has all tools and resources needed for success

Requirements

    • 15+ years of operating experience, preferably at a fast-growing SaaS technology company
    • 5+ years of experience working in an executive management position
    • Prior experience scaling organizations, and managing people & large teams
    • Experience at a growth-stage SaaS and/or marketplace business is a plus 
    • Entrepreneurial attitude with self-driven mentality
    • Ability to work as a collaborative member of the executive team with a positive attitude and professional behavior
    • High emotional intelligence, ability to quickly build rapport & trust
    • Comfort with independent decision making
    • Data-driven mentality, strong business judgment based on strong analytical thinking
    • Prior experience dealing with sensitive HR issues
    • Experience working as part of or with a remote or dispersed team
    • Creative problem solver
    • Experience working with local government organizations a plus
    • A passion for travel!