Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

Simultaneously, we support accounting firms by enabling them to spend less time on redundant and repetitive tasks and more time on advising and supporting their clients. Already, over 100,000 small and medium-sized enterprises (SMEs) and more than 2,000 accounting firms use Pennylane in France! 🚀

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 4 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

💰 Raise a total of €84 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

👨‍👩‍👧‍👦 Grow from 7 cofounders to 360+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.5/5 rating on Glassdoor and an e-NPS of 94.

🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

🚀 Already more than 100,000 small and medium-sized enterprises (SMEs) and over 2,000 accounting firms use Pennylane in France!

We're seeking a talented Content Writer to join the Customer Education team at Pennylane, we make sure our clients and partners can use Pennylane in full autonomy. Our mission is simple: to transform the intricate world of accounting into accessible, educational experiences for our users. If you're operational, have a background in accounting, a flair for content creation, and a team spirit that's as contagious as your enthusiasm for solving user problems, we'd love to hear from you.

As our team grows, we've identified a crucial need for a content magician who can dive deep into the nuances of accounting and emerge with compelling content that educates, engages, and empowers our firms and their teams. You will design self-serve content (articles, online course, interactive simulations, in-app guidance) to teach our users how to use every functionality they need to answer their specific challenges. You will become an expert of the Pennylane app and will closely work with our Educational teammates, as well as Product, Marketing and Customer Success teams.

As Customer Education is a new field, we have plenty of options to improve the experience every day, no day resembles the other. We thrive in a dynamic and changing environment that is defined by autonomy, flexibility, and adaptability.

In collaboration with Sophie, Manon, and Olivia, you'll play a key role in our mission to educate and empower our users.

- You will build a rich variety of self-serve content in French: articles, training videos, simulations, in-app guidance, macros, chatbot answers, product guides, ensuring our users gain confidence and efficiency.

- Firms’ roadmap support: Assist Sophie in bringing the quarterly content roadmap to life. While Sophie coordinates with product and success teams to set priorities, you'll focus on content creation, ensuring we consistently deliver valuable resources to our users.

- Help center contribution: Support Manon in enriching our Help Center with accounting-focused articles. Your expertise will enhance our content's depth, making complex accounting concepts accessible to all users.

- Community engagement: Collaborate with Olivia to cultivate a vibrant community experience. Your contributions will include crafting forum articles, FAQs, and content that engages and educates our firm users.

- Advanced user education: Develop in-depth courses and materials for advanced users, focusing on new features and complex accounting topics. Your work will elevate the knowledge and skills of our most sophisticated users.

- Master “Pennylane Accounting” to be able to achieve all of the above.

- Make sure the content & Education experiences are up to date, complete, and impactful.

- Review content drafts from Product, Success, and Marketing teams. Your keen eye for detail will help refine these ideas into content that truly matters to our users.

- Track and analyse content impact to uncover the story behind the impact of our educational resources.

- Champion the voice of our users by actively seeking out and analysing their feedback.

- Experienced in accounting: Your experience in accounting isn't just theoretical; it's practical. This allows you to understand the challenges and needs of our users deeply.

- Master of French: Your command of French is impeccable, allowing you to craft clear, engaging, and grammatically flawless content.

- A skilled content creator: You've been there, done that. With a proven track record in writing, you're adept at crafting informative and engaging content across various formats.

- Brilliant teammate: Collaboration is in your DNA. You thrive in team environments and are always looking for ways to support your colleagues and elevate the collective output.

- User-centric: You have a deep empathy for user challenges and are driven to create content that addresses their needs, improves their experience, and enhances their accounting knowledge.

- Passionate about education: Beyond your accounting and writing skills, you have a genuine passion for education. You believe in the power of knowledge sharing and are committed to creating educational experiences that empower users to achieve their goals.

- Problem solver: You don't just do what's on the to-do list but are intentionally seeking data and analysis to identify the biggest challenges to solve, always with the user experience at the forefront.

To thrive at Pennylane, you need :

- To speak English (level is assessed and appreciated according to the department you’re applying to)

- To be energized by an ever-shifting work environment

- To be highly collaborative (within your team or other stakeholders)

- Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.

If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

🏢 You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone

🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane

💵 You’ll have a competitive compensation package

📈 You'll get company shares to enjoy a piece of the success story you're building with us

🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness

🇬🇧 You’ll have access to Busuu to perfect your English or your French

💻 You’ll get the latest Apple equipment

🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks : 8 to 13 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)

- Screening with Simon, our Recruiter

- Initial interview with Olivia (your future manager)

- Case study to prepare at home - You'll receive a real-world scenario relevant to our content strategy to showcase your writing skills and creativity

- Case debrief & interview with Sophie, Education Manager - Accounting and Manon, Content Manager (60 min)

- Team fit interview with Simona (Head of Education) (30 min)

If you're passionate about making a tangible impact on how firms manage accounting and eager to contribute to a team where your work directly enhances user education and engagement, we'd love to hear from you. We love reading a few lines about your passion for accounting and education so that we can screen you out from the crowd and invite you for an interview.