Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies. 

Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.

At Penta, our IT team is the backbone of our digital ecosystem architecting, monitoring, and securing the networks, systems, and cloud environments that power every corner of the organization. We deliver high-touch user support, ensure lightning-fast performance, and enforce rigorous security protocols and compliance standards all while proactively safeguarding data and mitigating emerging threats. Beyond maintenance, we drive innovation. From evaluating and deploying next-generation tools to streamlining workflows through automation and AI, we enable every team to work smarter and scale faster. By translating complex technology into practical solutions, the IT team empowers Penta’s people to push boundaries, achieve their goals, and keep our organization one step ahead in a dynamic digital world.

As an IT Systems Analyst you'll be the go-to person for handling in-depth technical problems, whether it's infrastructure, security, or advanced user support for both Windows and Mac devices. In addition to end-user support, you’ll help shape and carry out our IT roadmap, lead key projects, and work closely with teams across the company to make sure tech initiatives get delivered smoothly and effectively. 

This role is an excellent fit for someone who is not only technically sharp but also enjoys seeing projects through to completion, solving problems at scale, and collaborating with leadership to help grow and improve IT operations. 

- Provide expert-level Tier 3 escalation support and root-cause analysis for persistent or critical technical issues

- Deliver high touch, white glove, desktop support to Penta employees across both Windows and Mac machines

- Support infrastructure-related tasks with servers, networking, identity management, and security tools (e.g., EDR/MDR/SOC)

- Provide troubleshooting for on premise hardware such as printers, and A/V equipment 

- Work with third-party vendors and MSP partners to ensure seamless IT operations

- Create and maintain detailed documentation, procedures, and knowledge base articles

- Mentor and support junior IT staff across all levels 

- 5+ years of IT support experience in a mid-to-enterprise scale environment

- Proven proficiency in advanced Microsoft 365 and Google Workspace environments, including network diagnostics, cloud platform governance, and security solution management.

- Exceptional experience providing desktop support for Windows machines

- Strong analytical skills and the ability to work independently or in cross-functional teams

- Excellent communications skills and the capability to work well with a variety of internal stakeholder audiences

- Project coordination or leadership experience is a plus

- Experience troubleshooting, and providing support, for Mac machines is a plus 

- Industry-recognized certifications in areas such as infrastructure, security, cloud platforms, and/or project delivery is highly desirable 

- Examples include CompTIA Security+, AWS or Azure Administrator, Google Workspace certifications, ITIL Foundations, or project-based certifications like PMP, PMI-ACP, or Certified ScrumMaster (CSM). 

The base salary range for this position will be $77,000 - $92,000 per year, depending on a candidate’s experience and qualifications as they relate to the position.

Penta Group is committed to providing a comprehensive and competitive benefits package to support the well-being and financial security of our employees. Our benefits include:

- Healthcare Coverage: Excellent medical, vision, and dental insurance through United Healthcare and UNUM, with the company covering 90% of individual employee premiums and 50% of dependent premiums​

- Retirement Benefits: A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings​

- Income Protection: Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance

- Paid Parental Leave: 12 weeks of paid parental leave​ for birthing and non-birthing parents

- Flexible Paid Time Off: Flexible Paid Time Off(PTO) policy and a generous holiday schedule​ 

- A monthly cell phone stipend

- Optional employee-paid pet insurance coverage through Nationwide​

- Frequent firm-wide social events and team-building activities​

- Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues

- Health & Wellness Initiatives, including a gym membership program (One Pass Select), mental health resources, and access to virtual health consultations​

For this position, we are only considering applicants in the greater New York City area that preferably can join our team in our NYC office three to four days a week.